Solutions Concur- Concur (CSM Certified)

Deployed Concur travel and expense system, to Global companies.As Senior Implementation project Manager I was responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Also this involves project milestones, Training, client documentation, and transitions the client to their Production environment. Responsibilities:• Gather functional and business requirements from client and translate into a functional hosted… Show more Deployed Concur travel and expense system, to Global companies.As Senior Implementation project Manager I was responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Also this involves project milestones, Training, client documentation, and transitions the client to their Production environment. Responsibilities:• Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services• Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.• Work together to prioritizing work and agree with client SLA • Conduct Design Delivery (onsite or remote).• Configure at a Global level as well as specific features and functionality at a Local level. • Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards• Liaison with client team members and Concur internal resources to ensure understanding and clear communications • Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success• Communicate consistently and regularly client issue status and progress with the Project Manager• Training (internal and external). Provide various levels of training to Client team (back office, system admin, configuration training) Show less

Worked as Assistant Manager. I was responsible for “Travel & Expense Management and providing level 3 support and coordinate with Concur and Amgen Business Controllers to satisfy the business requirement. As part of daily operations I have handeled a team of 7 members, who are responsible for providing level 2 support along with global T&E and PCard Expense Report audit process. Also I am taking care of PCard support activity where again we use Concur application for PCard.

• As part of Novozymes shared service, I was working for Global Travel & Expense team as Travel Expense Management Analyst. • Concur End User Training, Online tool demonstration – Concur end-to-end functionalities for all the Novozymes Employees Globally. • Handling Expatriate/Impatriate/Profile Related Issues - Concept behind Expatriate / Impatriate; Validating information from SAP HR/Intraweb/Phonebook/Sneak List; Host Country Vs. Home Country – Ways to handle changes in profile –… Show more • As part of Novozymes shared service, I was working for Global Travel & Expense team as Travel Expense Management Analyst. • Concur End User Training, Online tool demonstration – Concur end-to-end functionalities for all the Novozymes Employees Globally. • Handling Expatriate/Impatriate/Profile Related Issues - Concept behind Expatriate / Impatriate; Validating information from SAP HR/Intraweb/Phonebook/Sneak List; Host Country Vs. Home Country – Ways to handle changes in profile – Activation/Deactivation of Profile; Correcting Errors with profile w.r.t. Cost centre, Approvers details etc – When and Whom to contact; Understanding of the File interfaces from SAP EUP to Concur;• Fraud Audit – Concepts, Investigations, Reporting- Types of Audit – Pre-Audit and Post-Audit; Importance of Internal Audit in Fraud Detection – Guidelines; Error Vs. Fraud – How to tackle each case; Significance and Importance of Post Audit; Selection of Samples for Post Audit – Frequency and Criteria for Sample Selection - Random, High Limit Spent, Nature of Expense Type, Trend of an Employee, Cash Expenses. Discussion the Probable Areas of Fraud;• Credit Card & Concur Implementation. “Setup of File Flow for Credit Card Transactions- Flow of interface files between Local Bank >Danske Bank > Master Card GDR > SAP/Concur, Flow of interface files between SAP>Concur Show less

Worked for Card administration team, which is a part of Corporate Finance of Honeywell Technologies, as a senior team member I am responsible for :• Supporting Honeywell employees globally across 39 countries with regards to Travel & Expenses operations.• Initiating Ageing and late fee reports to Honeywell Finance controllers globally.• Understand the reporting requirements and accordingly designing & building T&E metric reports, ageing & late fee reports, (Source: Cognos, Amex… Show more Worked for Card administration team, which is a part of Corporate Finance of Honeywell Technologies, as a senior team member I am responsible for :• Supporting Honeywell employees globally across 39 countries with regards to Travel & Expenses operations.• Initiating Ageing and late fee reports to Honeywell Finance controllers globally.• Understand the reporting requirements and accordingly designing & building T&E metric reports, ageing & late fee reports, (Source: Cognos, Amex & Citibank reporting systems)• Reduction of late fees and credit loss to Honeywell.• Involved in card transition project from AmEx to Citibank in roll-out and closure of accounts.• Coordinating ideas and implementation between onshore and off-shore teams to ensure regular payments, update process knowledge and evaluating risks involved Show less

Worked for British Telecom as Customer Support Executive. • Customer’s complaints handling.• Process deals with customer’s inquiry and complaints regarding British Telecom Network.• Analyzing the complaints received from the customer’s regarding any problem that links to BT network and giving best solutions and services to the customer.• Negotiating with the customer about the order charges.• Follow-ups to the customer’s complaints regarding British Telecom network.•… Show more Worked for British Telecom as Customer Support Executive. • Customer’s complaints handling.• Process deals with customer’s inquiry and complaints regarding British Telecom Network.• Analyzing the complaints received from the customer’s regarding any problem that links to BT network and giving best solutions and services to the customer.• Negotiating with the customer about the order charges.• Follow-ups to the customer’s complaints regarding British Telecom network.• Dealing with the customer’s solicitors about the final settlement of the customer’s • BT account. Show less