-Engaged clients actively, discussing requirements, suggesting alternatives, and addressing quick queries.Skilled in troubleshooting, diagnosing, and resolving hardware, software, and network issues.- Managed upgrades and maintenance schedules efficiently without disrupting workflow.- Offered technical guidance to clients on computer and network usage, providing comprehensive advice.- Administered local printers and conducted troubleshooting tasks.- Collaborated with vendors… Show more -Engaged clients actively, discussing requirements, suggesting alternatives, and addressing quick queries.Skilled in troubleshooting, diagnosing, and resolving hardware, software, and network issues.- Managed upgrades and maintenance schedules efficiently without disrupting workflow.- Offered technical guidance to clients on computer and network usage, providing comprehensive advice.- Administered local printers and conducted troubleshooting tasks.- Collaborated with vendors to stay updated on new technologies and resolve client issues.- Managed virus and spyware solutions on clients' desktops and laptops.Conducted hardware and software troubleshooting on laptop and desktop spares. Show less

- Acted as the central point of contact for IT issues, addressing staff inquiries via phone and email Managed calls from internal staff, emphasizing exceptional communication skills, problem-solving attitude, and customer-centric approach.- Maintained and tracked changes in the Asset Database, Provided 1st and 2nd line support, troubleshooting diverse IT issues from software (VMware, Aventail Web, Remote Desktop Connection, RSA SecurID, Active Directory) to hardware like laptops, PCs… Show more - Acted as the central point of contact for IT issues, addressing staff inquiries via phone and email Managed calls from internal staff, emphasizing exceptional communication skills, problem-solving attitude, and customer-centric approach.- Maintained and tracked changes in the Asset Database, Provided 1st and 2nd line support, troubleshooting diverse IT issues from software (VMware, Aventail Web, Remote Desktop Connection, RSA SecurID, Active Directory) to hardware like laptops, PCs, printers, and showcased proficiency in Mac OS and mobile devices.- Addressed basic network issues like ADSL broadband problems.- Escalated unresolved calls to the infrastructure support team and logged all calls in the Service Desk Call Logging system (SCSM), ensuring adherence to SLAs.- Took ownership of user problems, communicated progress timely, and upheld high customer service standards.- Provided basic in-house MS Office training, focused on inclusivity, diversity, and continuous improvement, while contributing statistics to the weekly Service Desk report and publishing support documentation for staff.- Demonstrated advanced Active Directory knowledge, handling user accounts, password resets, group creation, and arranging external technical support if in-house resolutions were unattainable. Show less

Duties and Responsibilities:1.Security operations planning, preparation, management and control. Unless otherwise instructed by the Hotel General Manager.2.Project management. Take responsibility and overseeing other possibly upcoming projects / improvements regardless of their scope or scale, on time and to the desired standard, as specified by the Hotel General Manager.3.Maintain and update list for available backups. Update the databases on different applications such as… Show more Duties and Responsibilities:1.Security operations planning, preparation, management and control. Unless otherwise instructed by the Hotel General Manager.2.Project management. Take responsibility and overseeing other possibly upcoming projects / improvements regardless of their scope or scale, on time and to the desired standard, as specified by the Hotel General Manager.3.Maintain and update list for available backups. Update the databases on different applications such as Salesforce, AM Portfolio.4.Plan, maintain and supervision of comprehensive quality assurance system.5.Provide strategic direction to the Executive HSK Managers on the ongoing basis. 6.Provide fortnightly reports to AM on current trainees who have accomplished the assessments.7.Conduct periodic review along with the Operations Manager and manage HTA classes fortnightly and conduct assessments on current student’s every fortnight. Show less

Duties and Responsibilities: - 1.Customer Service. (Guest Certificates for excellent customer service provided.)2.Leading a handful of team to ensure customer expectations are met and to put forth customer service as a priority.3.Ensuring compliance with Workplace Health and Safety Policies and Standards.4.Planning and distributing workloads, rostering, and approving payroll.5.Provided on job training to a handful of Room Attendants.6.Hands- On- Experience with OPERA… Show more Duties and Responsibilities: - 1.Customer Service. (Guest Certificates for excellent customer service provided.)2.Leading a handful of team to ensure customer expectations are met and to put forth customer service as a priority.3.Ensuring compliance with Workplace Health and Safety Policies and Standards.4.Planning and distributing workloads, rostering, and approving payroll.5.Provided on job training to a handful of Room Attendants.6.Hands- On- Experience with OPERA (Reservation Systems Software).7.Ensured that all the quality standards are met through, and regular spot checks and inspections whenever required.8.Ordering and managing in-room supplies and housekeeping materials.9.Successful in building a professional, mutual relationship with guests/clients in a multi-cultural environment. Show less

Duties and Responsibilities:1.Assist and train and supervision of front office employees of a lower grade.2.Check in of guests, the allocation of rooms and the control of guest keys.3.Control, check and summarise the bills and dockets related to guest stays.4.Receipt and dispensing of monies, reconciliation of transactions.5.Records and booking room reservations.6.Ensure the work area complies with the highest standard set by the employer.7.Manage employee relations,… Show more Duties and Responsibilities:1.Assist and train and supervision of front office employees of a lower grade.2.Check in of guests, the allocation of rooms and the control of guest keys.3.Control, check and summarise the bills and dockets related to guest stays.4.Receipt and dispensing of monies, reconciliation of transactions.5.Records and booking room reservations.6.Ensure the work area complies with the highest standard set by the employer.7.Manage employee relations, Credit card transactions and POS systems knowledge Show less

Duties and Responsibilities:1.Administration of Desktops and Laptops.2.Troubleshooting and fixing Windows Operating System problems.3.Support for business application and all Microsoft products.4.Administration of local printers and troubleshooting.5.Liaise with vendors to keep up to date on new technologies, and troubleshooting existing client issues.6.Responsible for virus and spyware solutions on client’s desktop and laptops.7.Troubleshooting of hardware and… Show more Duties and Responsibilities:1.Administration of Desktops and Laptops.2.Troubleshooting and fixing Windows Operating System problems.3.Support for business application and all Microsoft products.4.Administration of local printers and troubleshooting.5.Liaise with vendors to keep up to date on new technologies, and troubleshooting existing client issues.6.Responsible for virus and spyware solutions on client’s desktop and laptops.7.Troubleshooting of hardware and software issues on Laptop and Desktops Spares.8.Installation of operating systems, Backup Management and Recovery and Microsoft Windows software update services. Show less