I have more than 16 years experience in handling clients (walk in, phone calls, email requests, live chat and social media)I also thrive under pressure and work successfully in teams or as an individual. Besides that, I am multilingual and able to converse in English, Tamil, and Sinhala. In addition to my working experience, my educational background also includes successfully completing Master Diploma in Animation, Diploma in Web Animation and AAT (Intermediate Stage).
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Customer Support SupervisorGlobal Lifestyle Lanka Pvt Ltd Aug 2023 - PresentMaharagama, Western Province, Sri LankaSupervising the customer service representativesPreparing weekly/monthly reports Assisting walk in customersAssisting inbound/outbound callsAssisting in product issuance, after sales and cash collections
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Client / Social Media SupportIt Martx Nov 2019 - PresentColombo, Western Province, Sri LankaClient co-ordination - via calls and messagesAssisting the designing team to meet client's requirementsMaintaining clients' social media pagesContent writing for clients' websites / social media posts
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Customer CoordinatorRetina Recruiting Jan 2023 - Jul 2023Sri LankaWork / Student migrationCoordinated with the clients and respective service providersCoordinated in forming new partnerships with organisations/colleges/universities Assisted in handling callsAssisted walk in customersPromoted our vacancies in social media and getting in new candidatesAssisted with hr & administration works -
Purchasing ManagerDon Stanley Holdings (Pvt) Ltd Jan 2022 - Jun 2022Colombo, Western Province, Sri LankaHandled purchasing Assisted in administration workAssisted in submitting invoices and collecting paymentsAssisted in deliveries
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Sales And Marketing ExecutiveDon Stanley Holdings (Pvt) Ltd 2020 - 2022Designed and promoting our products to clientsAssisted in administration workAssisted the purchasing departmentAssisted in handling callsAssisted in creating invoices and collecting paymentsAssisted in deliveries and take out orders
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Customer Support ExecutiveGlobal Lifestyle Lanka (Pvt) Ltd 2012 - 2019Handled walk in customersHandled inbound/outbound callsHandled back end operationsHandled live chatHandled hotel reservationsAssisted in product issuance and cash collectionsHandled the social media forums from 2016 to 2019Secretary of the Staff Social Responsibility Committee 2017
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Telemarketing / Customer Support ExecutiveV2K Network (Pvt) Ltd 2008 - 2012Colombo, Western Province, Sri LankaHandled inbound and outbound callsCalled potential customers and promoted our services
Indrajith Senthilathiban Education Details
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Computer Software College (Csc)Diploma Of Education -
Computer Software College (Csc)Diploma Of Education
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Belvoir College InternationalGcse Edexcel Ordinary Level And Advanced Level, Primary And Secondary School
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Accounting
Frequently Asked Questions about Indrajith Senthilathiban
What company does Indrajith Senthilathiban work for?
Indrajith Senthilathiban works for It Martx
What is Indrajith Senthilathiban's role at the current company?
Indrajith Senthilathiban's current role is Customer Support Supervisor.
What schools did Indrajith Senthilathiban attend?
Indrajith Senthilathiban attended Computer Software College (Csc), Computer Software College (Csc), Belvoir College International, Aat Sri Lanka.
Who are Indrajith Senthilathiban's colleagues?
Indrajith Senthilathiban's colleagues are Anand Kumar Verma, Mihiri Jayathissa, V.arul Kumaran.
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