Create tailored solutions to address operational challenges, untangle dysfunction, and develop trust-driven, resilient teams for early and growth stage startups and organizations in transition.Build frameworks enabling clarity in roles, expectations, and processes, ensuring teams operate effectively while fostering inclusivity and collaboration.Leverage AI-driven tools to enhance operational efficiencies, improve team communication, and establish scalable, people-centric processes.Utilize mediation and coaching services to resolve conflicts and promote personal and professional growth within organizations.

At Fabrik, we’re passionate about transforming the way communities come together by crafting spaces that foster connection, creativity, and collaboration. As a Founding 50 Member, I am deeply involved in creating dynamic environments that encourage genuine interactions and lasting relationships. We are dedicated to enhancing community engagement, making each Fabrik space a hub for community builders and their members. Join us as we redefine how communities interact and discover the true power of connectivity at Fabrik.

Unified a global Design Operations team across 17 countries and four crafts, reorienting efforts around key capabilities (People, Programs, Practices, Financials & Data, Communications, and Governance) to support a 1,200-member community.Pioneered a hybrid Design Operations model, balancing enterprise-scale efficiency with agency-style agility, leading to a 10% increase in annual revenue beyond $147.5M.Expanded a custom Power BI dashboard to ensure alignment on OKRs, revenue targets, and strategy across multidisciplinary teams, including Engineering, Product, Program, and Data.

Designed and implemented an operational framework ensuring alignment across Experience disciplines, supporting global business goals and client success.Partnered with leaders to create a unified competency model, normalizing career progression across crafts and verticals.Developed a scalable engagement framework for Americas-based teams, fostering consistency in operations and talent management.

Directed operational strategy and execution across Engineering, Product, and Design (EPD) throughout its growth stage, improving team effectiveness via strategic pillars: Communication, Financials & Data, People, Governance, and Program Management.Integrated disparate data sources, creating real-time dashboards for resource allocation and strategic planning.Re-engineered hiring plans in collaboration with Finance and HR to optimize organizational design and meet dynamic business needs within a $1.9M budget.

Grew the Global Design Operations team from three to 27 members in 18 months, introducing flexible career paths to support individual and collective growth.Managed a $147M budget, ensuring compliance while expanding resources during a financial crisis through innovative business cases.Led talent review processes and introduced low-bias calibration practices, ensuring greater equity across geographies and disciplines.Orchestrated Verizon’s first virtual Global Design Summit, uniting design teams across the organization.

Partnered with engineering leadership to establish operational processes, including budget planning, promotions, OKRs, and leadership alignment initiatives.Designed and facilitated talent review and promotion readiness processes, minimizing bias and ensuring fairness.Improved operational transparency for migrating over 100 legacy services to secure, SOC-compliant infrastructure.

Built and led User Experience Design teams supporting mobile and responsive platforms for financial professionals, including award-winning products Veo One and iRebal.Conducted participatory design workshops and journey mapping sessions, generating insights to drive impactful product enhancements.Led cross-platform roadmap development, unifying stakeholder alignment for smartphone, tablet, and desktop products.Partnered with product owners and clients, including RIAs, to advocate for and sell innovative design solutions aligned with user and business goals.

Developed strong client-side relationships with domestic, international, and global clients by leveraging problem-solving, negotiation, facilitation, organization, and conflict resolution skills across various industries including media, financial services, and retail.Supported the full project lifecycle for both agile and waterfall initiatives including business development, scoping, discovery/research, design, implementation, deployment, and post-launch, ensuring that initiatives remained on time and on budget.Provided the tools and processes to develop camaraderie for project specific cross-disciplinary teams, delivered strong, actionable feedback to ensure work not only aligns with the client expectations but is also satisfying to the team.Created structure and overall project strategy for domestic, international and global clients in various industries including media, financial services, and retail.

Defined the strategy for the redesign of Financial-Planning.com, OnWallStreet.com and BankInvestmentConsultant.com, and the launch of the former social education platform AdvisorMax.com, including strategies for a phased roll-out, additional advertising sales opportunities and improved speed to market for future enhancements.

Led the discovery and foundational development phase for an enterprise wide effort to consolidate 40 Content Management Systems into a single CMS, providing opportunities to enhance the cross-publication advertising opportunities, further enhance the user experience, and deepen the relationship between the readers and SourceMedia's publications.Headed the Web User Experience council that established user experience best practices, search engine optimization and registration workflow optimization guidelines.

Served as business analyst and project manager for SourceMedia's 50 editorial sites, and facilitated executive prioritization of enterprise efforts thru the use of various methods, including weighted prioritization scores that include cost, risk, business opportunity, operational efficiency and associate satisfaction metrics.Fostered intra-team relationship development between New York and Chicago based development teams, to improve communications and eliminate silos of knowledge.

Managed the ERP Requirements Gathering Project allowing the organization to replace 27 back office systems to obtain operational efficiencies, reduced technology costs and improved user satisfaction.