• Designing and building IP Telephony applications using open-source telephony engines• Closely working with developer to build new features and release management • Understand the client needs and set the requirement for the developers • Lead the project with the project management team and deliver the requirements• Consult with Clients to identify and document requirements for designing and implementing the IVR, Callback Campaign and Survey etc.• Delivering high service… Show more • Designing and building IP Telephony applications using open-source telephony engines• Closely working with developer to build new features and release management • Understand the client needs and set the requirement for the developers • Lead the project with the project management team and deliver the requirements• Consult with Clients to identify and document requirements for designing and implementing the IVR, Callback Campaign and Survey etc.• Delivering high service quality through proactive monitoring and performance system analysis• Deployment and Support for End-to-End Telephony Infrastructure.• Work with cluster and DCDR setup to avoid downtime • Assess technical security risks to customer data and ensure contingency plans to minimize the effects of security breaches.• Implement automation using scripting and mange patching activity.• Create technical documentation and guide the support engineer.• Create new dial plan in asterisk to meets client requirements• Work with different gateways and configure PRI and SIP Trunk • Test Plans & Test strategies, Test cases design & Test Scripts & Test executions. Show less

• Ensure 100% Up time for IT and Voice network • Maintains information technology strategies. • Researches and implements technological strategic solutions. • Initiates, coordinates, and enforces systems, policies, and procedures. • Maintains staff by recruiting, selecting, orienting, and training employees. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating… Show more • Ensure 100% Up time for IT and Voice network • Maintains information technology strategies. • Researches and implements technological strategic solutions. • Initiates, coordinates, and enforces systems, policies, and procedures. • Maintains staff by recruiting, selecting, orienting, and training employees. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating resources and timetables with user departments and data Center. • Verifies application results by conducting system audits of technologies implemented. • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes. • Maintains quality service by establishing and enforcing organization standards. • Contributes to team efforts by accomplishing related results as needed. • Coordinating IT activities to ensure data availability and network services with as little downtime as necessary Show less

1. Position has day-to-day operational responsibility for design and engineering for Voice communication. In addition, position designs, installs and maintains voice communications infrastructure. 2. Installs, configures and maintains software/firmware in voice communications equipment.3. Works with other MIS staff, vendors, and departments to diagnose and solve problems in voice communications network or related issues.4. Creates and/or uses a testing laboratory to evaluate/test… Show more 1. Position has day-to-day operational responsibility for design and engineering for Voice communication. In addition, position designs, installs and maintains voice communications infrastructure. 2. Installs, configures and maintains software/firmware in voice communications equipment.3. Works with other MIS staff, vendors, and departments to diagnose and solve problems in voice communications network or related issues.4. Creates and/or uses a testing laboratory to evaluate/test new hardware and software, or to recreate problems for debugging purposes.5. Responding to escalations and escalate internally and externally for getting issues fixed in minimum time. 6. Develop tools and scripts to assist with routine maintenance tasks. 7. Provide recommendations for scalability and performance improvement in selected areas of discipline.8. Work and lead in a fast-moving, dynamic and team-oriented environment9. Performs other related duties as needed.10. Maintain system and network procedure documentation. Show less

Planning cost, capacity planning, logistics (network design, server locations, where to install, wiring, IP address assignments, ...), network service providers (ISPs)Maintain Domain Users, Group Polices in Windows 2012 ServerMaintain web server and configure IIS, Apache, Xampp and TomcatMaintain Cloud base Server and E-mail ServerMaintain LAN and Configure Firewall and access control list Maintain the vicibox & Vicidial dialer and troubleshoot the dialerManaging… Show more Planning cost, capacity planning, logistics (network design, server locations, where to install, wiring, IP address assignments, ...), network service providers (ISPs)Maintain Domain Users, Group Polices in Windows 2012 ServerMaintain web server and configure IIS, Apache, Xampp and TomcatMaintain Cloud base Server and E-mail ServerMaintain LAN and Configure Firewall and access control list Maintain the vicibox & Vicidial dialer and troubleshoot the dialerManaging Inbound and Outbound CampaignsLead Management and Lead Recycling Maintain the Backup process of Important Data Weekly and Monthly Basis Maintain the assets register and the asset details Support software team as per their requirement Ensure virus protection software is operational and current on servers and workstationsResponsible for Advance Security of the DATAEnsure the technical operations going smoothMaintain the client relationship as well as vendor relationshipEnsure the team members are doing their job properlyAnalyze the report and improve the campaign productivity Show less