Indra Nugraha Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

• Developed an AI-powered knowledge base to help businesses easily extract insights from internal and external data sources.• Validated the product by defining the MVP scope and ensuring alignment with user needs.• Created and executed a go-to-market strategy that supported a successful launch and marketing efforts.• Established product development processes for planning, project management, and quality control, improving cross-team collaboration and delivery.

Jakarta, Indonesia

• Enhanced the stability of the 1Engage live agent platform, improving user experience and reducing issues.• Spearheaded the development of WhatsApp voice integration, moving from market assessment to cross-functional collaboration.• Cultivated a culture of product design alignment and sales sync, leading to cohesive development efforts and better market capture.

Jakarta, Indonesia

• Led payroll, tax, and finance squad to deliver accurate, seamless, and compliant payroll automation to our users.• Increased the average monthly win rate by 5% for large enterprise accounts by improving payroll access management.• Simplified distribution of payslips for certain types of taxes and succeeded in increasing admin NPS by 10%.• Supervised a product manager in building a tax calculation system to comply with new tax regulations for 2024.

Jakarta, Indonesia

• Led product associates and product operations teams to deliver high-performance live platform products that can be used across multiple streams.• Launched the unification of Ruangguru’s live platform and reduced infrastructure & development costs by 50% in 3 months.• Redefined the operational issues escalation procedure for Indonesia, Vietnam & Thailand regions which increased user satisfaction with faster problem-solving.• Re-launched the internal two-way live platform with more engagement features to increase platform adoption and reduced the cost of subscribing to Zoom and Google meet.

Jakarta, Indonesia

• Led the product development process for the company’s new business unit including market validation, delivery, ops process and go-to-market plans.• Reduced the time of analytic development for each project by 15% with business process optimization.• Launched the MLOps platform that helps the AI team to produce machine learning models 20% faster.• Rebuilt cloud platform architecture to improve platform stability and reduce performance-related issue reports.

Jakarta, Indonesia

• Led an operational management team focused on process improvement, high-quality results, and optimized cost usage.• Reduced the company expenses in making datasets by 30% and increased operational processes time to 2x by maximizing team functions.• Established a crowdsource talent community to create datasets with more than 200 young talent in Indonesia.

Jakarta, Indonesia

• Improved a vehicle detection model that is more robust in detecting small vehicle objects and increased precision compared to the latest version.• Developed a trash detection model using SOTA pre-trained model starting from data gathering until the model optimization phase.• Developed an OCR solution to read data from screenshot images in a mobile application.• Created an analysis report about Human Action Recognition SOTA methods for solution prototypes.

Jakarta, Indonesia

• Released a facial recognition prototype using the SVM method.• Conducted research to detect multi-object images with traditional machine learning methods.