Indrani Bose work email
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Indrani Bose personal email
My 20 years with leading airline brand of the world: Emirates has made me adept at skills which can easily be diversified in the field of operations, talent management , learning & development, business excellence and also Customer Relationship management,As Operations Efficiency Controller since 2018,The role focussed on exploring potential process improvements leading to increased productivity, forecasting future operational scenarios through simulation techniques, in conjunction with stakeholder management for project deliverables.As Business Planning & Development Specialist my role was to develop and implement in partnership with the Emirates Airport Service business units, a portfolio of projects with the view of delivering the EKAS Business Plan and enhancing overall service capability across the network. Create and lead cross-functional project working groups often with participation which is more senior.Establishing SLA's for various internal units as well as coach and develop my own team of Work place Coach is my work remit. Reporting to senior management about surveys, performance, grooming is part of my current role, which further enables me to come to this new role with my experience.Currently Business Planning and Development team is in the process of designing and developing internal website for hub and Outstations. This gives me a very detailed knowledge of Sharepoint portal too. Service Delivery, revenue generation and cost saving has been the objectives that I have been working upon with high regards towards safety & security for the last three years.Previous experience:6years in Contact Centre(Skywards), out of which last three years at Skywards had been totally dedicated to project management, managing of staff related to Resource Planning operations,KPI's, strategy development and developing existing applications like EmailRouting design,IVR, Call flow patterns etc along with training.I do possess a Marketing Management Diploma from a recognised University along with Aviation Security Diploma from Edith Cowan University through Emirates Aviation College.Specialties: I have also completed a Professional Development for Trainers certification, City & Guilds from ILM through EmiratesAviation College which makes me a proficient trainer. This skill helps me deliver and create lesson plans for technical as well as soft skill courses in my current role of Specialist.
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Manager,TrainingPeoplestrongGurugram, Hr, In
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Manager Of TrainingPeoplestrong Jul 2024 - PresentGurugram, Haryana, India
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Communications Fitness CoachVyakta Dec 2021 - PresentGurugram, Haryana, India
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Freelance (Content)Lseg (London Stock Exchange Group) Sep 2021 - Jul 2024 -
DirectorCoe Global Feb 2021 - Jul 2024Gurugram, Haryana, IndiaProviding expert professional advice, pulling from my niche experience of 20 + years, industry understanding and problem solving abilities,offering valuable practical advice to clients. My work stretches across variety of areas including Management, strategy, digital transformation, HR and Operations. -
Senior Manager, Hr Business PartnerEmaar Oct 2020 - Feb 2021Dubai, United Arab Emirates-Stakeholder management ,working closely with International Leader to drive strategic HR initiatives.-Assess and anticipate human resources-related needs of International teams.-Assist in drafting contracts for new hires in collaboration with department management keeping local labour laws in perspective-Provide input on workforce and succession planning -Develop and nurture partnerships through human resources to bridge the divide between management across the network.-Conduct regular meetings to check in with each business unit.-Constant collaboration with colleagues in the human resources department to develop policies, programs, and solutions.-Analyze data trends and metrics to inform business decisions-Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary-Find ways to build morale, improve workplace relationships, and boost productivity and retention-Ensure policy compliance with legal requirements pertinent to the day-to-day management across the network; collaborate with the legal department when necessary.-Working closely with HR Centres of Excellence such as shared services, talent acquisition, payroll, HR administration, and HR information systems teams to promote consistency in employee experience across International remit-Coaching and guiding line managers and staff members on company policies and procedures. -
Operations Efficiency ControllerEmirates Airline May 2018 - Aug 2020Dubai, United Arab EmiratesTo project future manpower and other resource requirements, planning and monitoring the efficient utilization of these resources within budgeted costs, while ensuring that the established service delivery standards agreed with the various department heads within EKAS are maintained. I support the operation in exploring potential process improvements which will lead to increased productivity, as also in forecasting future operational scenarios through simulation techniques.•Undertake the development and refinement of the Long, medium and short term planning of all the Airport resources. Preparation of flight schedule data and process related assumptions (engagement standards etc),Projections of passenger loads at flight level (joining and transfer by route and season),Proposal of efficient scheduling scenarios to optimize resource utilization for implementation into scheduling, Assess impact on resource skill set requirements (qualifications) for future training requirements.Provide detailed analysis of year ahead manpower requirements during annual budget compilation. Process Mapping (mapping includes analysing the resources required and work content (Input), the activities performed on the work (Throughputs), and the outcome (Output) using key IE techniques (Six sigma, Time and motion studies) to evaluate established standards used in planning. Assess/recommend improved roster patterns which address both changes in operational requirements and the human aspect of scheduling (fatigue etc) •Determine, plan and agree future leave allowances for key operational areas in LASS (Leave Allocation Scheduling System). Ensures that the system databases and interface definitions are updated for effective management of leave. -
Business Planning & Development SpecialistEmirates Airline 2007 - Apr 2018-In keeping with Emirates Apt Services goals(EKAS), identify business improvement projects mainly related to service level effectiveness & productivity improvements.Regularly review project status against objectives and keep various stakeholders informed. -Work with Manager in setting up systems to evaluate business unit performance against KPIs. -For global competitiveness of the EKAS business, regularly participate in benchmarking best practises across the industry and suggest appropriate interventions for the hub and network. -Contribute towards the development and maintenance of a suitable business planning model for the section, aimed at providing inputs into the EKAS business strategy and operational unit plans. -Establish working partnerships with various internal departments. Under guidance from the management set up SLAs with timely review mechanisms. -To design a support infrastructure for EKAS to measure business performance and enhance current levels of efficiency. -To liaise with various internal stakeholders to understand implications arising from new products, destinations, business processes, standards etc feeding this information into ongoing/upcoming projects and the EKAS Business Plan as relevant. -To provide inputs to BP&DM in reviewing departmental expenses & budgetary requirements in line with all the projects being worked on.- To assist Departments in identifying project management requirements for their teams and suggest appropriate interventions for teams to come up to standard on project management techniques. -Develop and guide the team of Work Place Coaches, Work with the EK Airport Systems Manager to look at systems design and tools wherever required in support of any of the project goals.
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Resource Planning Officer(Skywards)Emirates Airline May 2005 - Aug 2007-Project Management( Genesys CTI, worldwide call centres)-Releasing effective rosters and scheduling for every month, to assist in achieving an SQL of 85%.-Monitor staff leave plan, to make sure that an efficient number of staff are available per shift.-Monitor the IVR, call routing through IVR, and then monitoring the usage of the IVR, add anyenhancement based on the feedback received from staff surveys or from the result of monitoring theusage of the IVR. Prepare test conditions (for unit testing) and test others software.-Managing the CTI emails project, i.e. designing the email routing based on the skill level. Andmonitoring the follow of the emails and make sure that it is being segregated accordingly to therequirement by pulling reports. As well as trying notifying any enhancement that is required.-Be the subject matter expert for CTI Calls by creating the work space for (CCpulse). Designing thecall Matrix to meet with the Skill based routing, then monitoring its effect on the SQL monitoring.Suggesting how we can use CTI to improve our SQL.-Have a regular test done for All CTI (Emails - Calls), plus IVR to see the how effectively each arefunctioning, on a monthly basis or when required with producing a feedback report.-Reporting for both IVR, and CTI for the purpose of compliance, adherence. Also recommendingchanges or enhancement for procedures/operations & Key Performance Indicators.
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Business Planning & Development SpecialistEmirates Sep 2007 - May 2018Develop and implement in partnership with the EKAS business units, a portfolio of projects with the view of delivering the EKAS Business Plan and enhancing overall service capability across the network. Create and lead cross-functional project working groups often with participation which is more senior.Lead learning and development efforts.
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Customer Service RepresentativeEmirates May 2000 - Apr 2005Dubai, United Arab EmiratesCustomer care, CRM development, service recovery
Indrani Bose Skills
Indrani Bose Education Details
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Aviation Security -
Jwahar Lal Nehru UniversityPolitical Science, International Relations
Frequently Asked Questions about Indrani Bose
What company does Indrani Bose work for?
Indrani Bose works for Peoplestrong
What is Indrani Bose's role at the current company?
Indrani Bose's current role is Manager,Training.
What is Indrani Bose's email address?
Indrani Bose's email address is in****@****tes.com
What schools did Indrani Bose attend?
Indrani Bose attended Edith Cowan University, Jwahar Lal Nehru University.
What are some of Indrani Bose's interests?
Indrani Bose has interest in Writing Travelogues, Learning And Development, Management Training, Gardening.
What skills is Indrani Bose known for?
Indrani Bose has skills like Aviation, Project Management, Management, Team Management, Strategy, Call Centers, Training, Team Building, Airlines, Analysis, Cross Functional Team Leadership, Business Process Improvement.
Who are Indrani Bose's colleagues?
Indrani Bose's colleagues are Shruti Guru, Shikha Dubey, Komal Piplani, Yuvraj Bhatnagar, Sunny Mittal, Stephane Willis, Anita Singh.
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Indrani Bose
Ai Analyst| Ex Times Of India Journalist | Freelance Translator | Ex- Etvian | Jadavpur UniversityKolkata -
Indrani Bose
Hyderabad -
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