AGM - Business Operations - HT Digital Content Services with 11.5 years of experience.CORE COMPETENCIES:Nearly 12 years of successful experience in handling operations in MediaDemonstrated success in people management, people engagement, delivery, recruitment & project management roles with responsibilities involving extensive delivery expertise Managing service delivery operations with skills in ensuring bottom line profitability by optimal utilization of resources as well as handholding of business partners & other key stakeholdersChampion with a strong focus on quality and acts towards change, facilitating continuous process improvements for transformative resultsMapping business requirements and coordinating in developing and implementing processesEfficient in interacting with clients for follow up on unresolved issues, analyzing and resolving problems, performing due-diligence, system study & analysis, reporting, so on; effective in ensuring high-quality customer satisfaction while adhering to the work processesProduct Management - Responsible for complete product cycle: Initiation, Strategizing, customization, resource planning, allocation, and delivery.