Indran Pillay Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, My

Malaysia

Putrajaya, Putrajaya Federal Territory, Malaysia

Responsibility for the development of the validator group, ensuring the progress and direction of the team is aligned to business strategies and plans.- Identify and develop a clear vision for the development of the team.- Manage efficiency and productivity of the department ensuring E&O losses are mitigated.- i have full leadership qualities with ability to handle difficult situations.PROJECT MANAGEMENT |(2022-2024)|RPA - Mailbox Automation to merger 67 mailbox info single 5 stream mailbox ) RPA - Validator Assessment and validation process revamp for whole TMMO department-Priority talent project department coordinator -learning hours target department coordinator ( fiscal year 2022-2023 )RPA- policy review for all trade capture process before handover to CACEIS -ISO - coordinated continous learning for increase in competency to reduce CSDR penalties -competency plan - in charge of coordination and planning for competency target 80 % for fiscal year 2023 for TM & MO—one directory and single mindmap top 50 process for new comers completed.-manage 37 mini and 2 major scale project across 12 months to change team dynamics in preparation to push team to elite status.Achievement -mentored 9 admin, 4 senior admin and 2 Supervisor and MOS is that they were all promoted in last 11 month created 25% growth in One year which is significantly high promotes.- Manage to deliver 98% over time reduction with stategic target shift alignment and efficieny through project deliver (July year 2022- 1020 hours of OT vs year 2023 -7 hours ) MOS dollar save year on year estimated projected USD 30,000 per annum-Team work life balance unlocked MOS promoted team work life balance (attrition rate 36.1% -2022 vs 4.7% ( 2 attrition due to positive promotion to RIPA).-deliver 2 major scale project which created 3 HC efficiency -deliver 37 mini project across 12 months to ensure work functionalisation which reduce risk exposure.

Cyberjaya, Selangor, Malaysia L

Having joined with no knowledge background on securities services as a senior manager. I have excelled well by learning quick ,adapting and finally became a vital team member.- Responsibility for the development of the validator group, ensuring the progress and direction of the team is aligned to business strategies and plans.- Identify and develop a clear vision for the development of the team. Subsequently, have responsibility for the adjustment of the structure in line with such vision.- Manage efficiency and productivity of the department ensuring E&O losses are mitigated.- Possess knowledge across all custody systems and to maintain procedures review and update on timely manner.- i have full leadership qualities with ability to handle difficult situations and manage to a satisfactory conclusion for all concerned. Can overcome resistance to change.- mainly involved in ensuring the quality of checker, using behavioral competency interviewing techniques ensuring the standard and caliber of incumbents is at such a level as to maintain delivery of superior service to all client at all times.- Manage the efficiency and productivity of the team to ensure all transactions checkedand released on timely manner and accurately.PROJECT MANAGEMENT |(2022-2024RPA - Mailbox Automation to merger 67 mailbox info single one stream mailbox ) RPA - Validator Assessment and validation process revamp for whole or TMMO ( Oct 2022)-Priority talent project department coordinator ( Oct 2022 ) -learning hours target department coordinator ( fiscal year 2022-2023 )RPA- policy review for all trade capture process before handover to CACEIS-ISO - coordinated contious learning for increase in competency to reduce CSDR penalties -competency plan - in charge of coordination and planning for competency target 80 % for fiscal year 2023 for TM & MO—one directory and single mindmap top 50 process for new comers

Malaysia

> Trade capture, life cycling, daily funding and PnL flash runs for Macro business.> Manage team member and query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.> collaborating with stakeholders for New business enablement and solutions, partner to deliver strategic FM initiatives:> Drive Operational readiness, work hand in hand to ensure capacity planning are done with minimal shrinkageCollaborate with global Middle Office to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.> Face of Operations to Macro Trading and Sales Desks – primary point of contact:> Insulate FM from post execution processing / queries, represent Operations functions>TLM investigation > CFETS reporting and post trade management > Well Verse with all TP system ( Murex, Nostro, Margine Man, Deal Hub, FXD connect , Sabre, Sabre Prcing , MLS , Murex and Etc)> Build team profile with the Front Office and Stakeholder engagement, 2-way flow of information – “Trusted Advisor”> Build strong relationship with internal teams to facilitate efficient communications and speedy resolutions of issues:> Identify and close knowledge gaps within the Hubs through hands on training> Drive continuous improvement and innovate:> Partner with Technology to deliver transformation> Work with FO to identify booking model improvements and drive efficiency> Be up to date and ensure compliance with regulatory requirements> Adherence to Ops Risk Framework standards of implementation and process management. >Prepare SOD,EOD for visual management board and stakeholder reporting> Monitor processor performance and analysis against individual targets before coaching them accordingly on areas of improvement >Guiding agent to meet bench marks in the individual target and parameters for their P3 review.>Conduct daily De-Brief – discussion on areas of development ,quick updates on changes

Malaysia

>Assist in managing a team of 7 member in a Unit of 33 team members> Assist drafters in drafting confirmation for client based on ISDA conditioning, legal template and fallback metrics> Assist team to 2nd level review of drafting item > List of Product that i can draft and review ( Vanilla and structured product for all rates and credit products listed beloweg:TRS,RTRS,IRS,CCS,Multicallable Inverse float fxed, NDF, NDRIS, CDS, Cap,Coupon Swap,Swaption,Hybrid product)> Draft from scratch Structure Note Pricing supplement and Final terms for multiple product such as Total return credit linked notes,Dual currency total return credit linked noted, Step Up Fixed Rate Note, Floating Rate Note, Auto-Callable Notes, Fixed Rate Note and more> Well verse in Murex 2.11,Razor system ( TP system for booking)> Well verse on oracle system for drafting,CDU,Scrittura thunderhead template management via Xml coding for draft to auto populate as per rule.>involved in weekend UVT& UAT for CDU fixes >Crossed trained in validation and investigation handling for confirmation product>Involved in Change programme for FMO which enabled to cross trained with all department from Fixing advise,settlement to investigation and matching

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

My job objectives is to closely monitor and mentor new joiners post their Day 1 Readiness certification. Primarily to coach them during their incubation and hand hold this individuals until deployment. I strive to ensure they reach their capability to achieve required productivity at the same time ensuring client experience isn't impacted >In line with SCB customer charter ,as a incubation coach i aim towards preparing my agents to provide fast, friendly and accurate service. > Assist agent in problem resolution through observation, hand holding and coaching> Assist team to handle inbound customers calls quick and efficiently. > Identify knowledge gaps and training needs of new agents and highlight to the training team> Continuous checks on knowledge levels of agents.> Coach them by side by side barging and giving immediate constructive feedback.> Monitor agent performance and analysis against individual KPI’s before coaching them accordingly on areas of improvement > work closely with Service Quality Specialists and the Trainer to enhance the quality of the new agent’s interactions with customer. Primarily to develop agents and ensure readiness before the end of the incubation period.> Focus on Compliance, customer experience and revenue generation.> Maintain accuracy of information given to customers by the new agent’s.>Guiding CCA to meet bench marks in the individual score card parameters.> Handle live escalation if requires immediate attention.> Conduct daily De-Brief – discussion on areas development ,quick updates on changes and new promos rolled out and where to look out for what information > Tracking Productivity of agent through the Daily MIS reported and share feedback on what needs to be done to achieve the desired productivity level

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bachelor Of Management, Finance & Economics “Financial Management Services”, 3.49

Activities and Societies: Majoring in finance and minoring in Economics

Diploma In Accountancy, Accounting And Business/Management, 3.37

Deferred

Stpm, Pure Science, 3.75

Activities and Societies: Science streamDeffered to continue diploma in scholarship

Science, Spm