Indresh Kumar M Email & Phone Number

Chennai, Tamil Nadu, India

Providing post-sales technical support to customers and dealers to achieve the 'service' and customer satisfaction objectives • Analyzing customer and dealer satisfaction data for identifying customers' and authorized dealer's expectations in terms of service and support• Supervising and supporting dealers' secondary network, expanding the dealers' secondary network as per the agreed plan and ensuring the CDMS implementation at all dealerships and secondary network.• Conducting routine maintenance work like replacing fluids, lubricating parts etc. for increasing vehicle functionality and longevity• Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately• Making plan actions for improvement of the vehicle through repair, maintenance and upgradation•Providing post service feedback through Customer Relationship Executive at dealerships and schedule future maintenance sessions• Ensuring 'With Warranty','Extended Warranty and 'Post warranty" vehicle reporting as per plan• Studying spares consumption pattern and generating spares and lubes order as per agreed plan.•Demonstrates good analytical and technical problem-solving skills for handling technicalissues effectively • Demonstrates good eye-hand coordination, manual dexterity and attention to details to beable to inspect vehicles properly. • Should possess excellent interpersonal and communication skills-both verbal and written for better coordination with customers and team members• Ability to identify obstacles to designing value-added solutions and finds creative ways to overcome them.• Ability to identify viable alternatives for meeting customers' needs cost-effectively and efficiently.• Ability to design solutions to address customers'key priorities and adapts solutions, as needed,to changing customer and market demands.• Enhanced customer satisfaction through effective complaint redressal• Expanded dealer network with CDMS implemented

Chennai, Tamil Nadu, India

•Provide a weekly report to the service manager regarding claim status• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustmentsor write-offs• Assistservice consultants and technicians with any warranty questions• Assist service consultants in closing all open warranty RO's & Review and manage all aging schedulesand reports• Establish and maintain relationships with the manufacturer's designated warranty representatives• Assist with special projects, audits and reports as requested•Handel and resolve all claim corrections and charge-backs• General knowledge of automotive parts and vehicle mechanical operations•Check each repair order against the vehicles service history to avoid duplicate claims• Review every warranty repair order written for proper completion, accuracy and legibility according tothe policies and procedures• Provide a daily report to the Service Manager regarding claims status. Point out any claims requiringspecial attention• Able to meet deadlines without compromising on the quality of work•A friendly but professional manner and able to demonstrate integrity, discretion and objectivity•Warranty administration experience gained from within a main dealer is desirable•Proficiency in VW Warranty System SAGA2, ELSA, ETKA, DMS (Microsoft dynamic 7.1)•Shipment of warranty Defective parts to WPRC on monthly basis.

Chennai, Tamil Nadu, India

• Having good knowledge in PYMIDOL• Handling diagnostic tool to analysing and resolve the problem• Directing and supervising workshop staff• Inspected and diagnosed vehicles using the FI scanning equipment• Monitored and maintained vehicle service records on a daily basis• Prioritized repairs on vehicles and equipment• Assigned work to subordinates and inspected completed work.