Indresh Kumar M Email & Phone Number

Chennai, Tamil Nadu, India

• Providing post-sales technical support to customers and dealers to achieve the 'service' and customer satisfaction objectives
• Analyzing customer and dealer satisfaction data for identifying customers' and authorized dealer's expectations in terms of service and support
• Supervising and supporting dealers' secondary network, expanding the dealers' secondary network as per the agreed plan and ensuring the CDMS implementation at all dealerships and secondary network.
• Conducting routine maintenance work like replacing fluids, lubricating parts etc. for increasing vehicle functionality and longevity
• Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately
• Making plan actions for improvement of the vehicle through repair, maintenance and upgradation

Chennai, Tamil Nadu, India

• Provide a weekly report to the service manager regarding claim status
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustmentsor write-offs
• Assistservice consultants and technicians with any warranty questions
• Assist service consultants in closing all open warranty RO's & Review and manage all aging schedulesand reports
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Assist with special projects, audits and reports as requested

Chennai, Tamil Nadu, India

• Having good knowledge in PYMIDOL
• Handling diagnostic tool to analysing and resolve the problem
• Directing and supervising workshop staff
• Inspected and diagnosed vehicles using the FI scanning equipment
• Monitored and maintained vehicle service records on a daily basis
• Prioritized repairs on vehicles and equipment