- Developed an OpenAI-powered chat widget using LangChain, achieved over 92% accuracy inaddressing targeted user inquiries, resulting in a 70% reduction in support tickets and a significantimprovement in customer satisfaction.- Enhanced the AI model by integrating language customization, adaptable knowledge bases, tailoredfallback responses, and bot attributes to accommodate specific scenarios.- Leveraged OpenAI to enhance chat management platform, improving automation and… Show more - Developed an OpenAI-powered chat widget using LangChain, achieved over 92% accuracy inaddressing targeted user inquiries, resulting in a 70% reduction in support tickets and a significantimprovement in customer satisfaction.- Enhanced the AI model by integrating language customization, adaptable knowledge bases, tailoredfallback responses, and bot attributes to accommodate specific scenarios.- Leveraged OpenAI to enhance chat management platform, improving automation and agent efficiencythrough AI-driven insights and responses. Show less

- Drove the successful local adoption of Malaysia’s pilot project by automating over 67% of guestrequests, leading to a 34% reduction in man-hours and significantly boosted operational efficiency.- Directed the integration of a food ordering app with a payment gateway and POS system using RESTAPIs and cloud-based solutions, resulting in a 23% monthly revenue increase and a 740 man-hourreduction.- Leveraged AI technologies, including Natural Language Processing (NLP) for… Show more - Drove the successful local adoption of Malaysia’s pilot project by automating over 67% of guestrequests, leading to a 34% reduction in man-hours and significantly boosted operational efficiency.- Directed the integration of a food ordering app with a payment gateway and POS system using RESTAPIs and cloud-based solutions, resulting in a 23% monthly revenue increase and a 740 man-hourreduction.- Leveraged AI technologies, including Natural Language Processing (NLP) for customer supportautomation, leading to a 40% reduction in guest call volume.- Implemented KYC protocols, such as Biometric Identification and Liveness Detection, into selfcheck-in products, enhancing security and user experience, reducing on-premise check-in time by over70%.- Led third-party integrations, including government boards, entities, and partners' systems (e.g.Singapore Tourism Board, Oracle and other key industry players), and major payment gateways,streamlining data exchange processes.- Managed cross-functional teams through the product lifecycle using Scrum and Agile methodologies,ensuring timely delivery and compliance, resulting in improved project delivery time and quality. Show less

- Versatile Software Developer with expertise in full stack web development, skilled in creating robust web applications using JavaScript stacks with a strong understanding of both front-end and back-endtechnologies.- Designed and deployed an NLP-powered chat widget using Microsoft LUIS, Wit.ai, and GoogleDialogflow, automating over 90% of guest queries and increasing user engagement by 65% throughimproved response accuracy.- Independently developed a ticketing system for… Show more - Versatile Software Developer with expertise in full stack web development, skilled in creating robust web applications using JavaScript stacks with a strong understanding of both front-end and back-endtechnologies.- Designed and deployed an NLP-powered chat widget using Microsoft LUIS, Wit.ai, and GoogleDialogflow, automating over 90% of guest queries and increasing user engagement by 65% throughimproved response accuracy.- Independently developed a ticketing system for issue reporting and management, featuring a smartauto-assign ticket function based on agent proficiency and availability. This system served as thefoundation for other features and functionalities.- Independently directed the integration with partner ADFS services, enabling Single Sign-On (SSO)through enterprise accounts, significantly enhancing security and user convenience. Show less

- Enhanced security and monitoring by leading the end-to-end deployment of a comprehensive surveillance system across the company's facilities.- Directed the implementation of a fingerprint-based door access control system, improving security and access management across all company facilities.- Applied knowledge of computer networking principles (Firewalls, Network Protocols, Subnetting, Routing), including Windows Server and other technologies (virtual machines, virtual… Show more - Enhanced security and monitoring by leading the end-to-end deployment of a comprehensive surveillance system across the company's facilities.- Directed the implementation of a fingerprint-based door access control system, improving security and access management across all company facilities.- Applied knowledge of computer networking principles (Firewalls, Network Protocols, Subnetting, Routing), including Windows Server and other technologies (virtual machines, virtual servers, etc.).- Proficient in operation and configuration of computer, security and network systems, peripherals, and various devices with hands-on onsite client support experience.- Collaborated with clients during the identification and design phases to implement solutions tailored to their specific issues and requirements. Show less