Indro Lie Email & Phone Number

- Developed an OpenAI-powered chat widget using LangChain, achieved over 92% accuracy inaddressing targeted user inquiries, resulting in a 70% reduction in support tickets and a significantimprovement in customer satisfaction.- Enhanced the AI model by integrating language customization, adaptable knowledge bases, tailoredfallback responses, and bot attributes to accommodate specific scenarios.- Leveraged OpenAI to enhance chat management platform, improving automation and… Show more - Developed an OpenAI-powered chat widget using LangChain, achieved over 92% accuracy inaddressing targeted user inquiries, resulting in a 70% reduction in support tickets and a significantimprovement in customer satisfaction.- Enhanced the AI model by integrating language customization, adaptable knowledge bases, tailoredfallback responses, and bot attributes to accommodate specific scenarios.- Leveraged OpenAI to enhance chat management platform, improving automation and agent efficiencythrough AI-driven insights and responses. Show less

Singapore, Singapore

- Drove the successful local adoption of Malaysia’s pilot project by automating over 67% of guestrequests, leading to a 34% reduction in man-hours and significantly boosted operational efficiency.- Directed the integration of a food ordering app with a payment gateway and POS system using RESTAPIs and cloud-based solutions, resulting in a 23% monthly revenue increase and a 740 man-hourreduction.- Leveraged AI technologies, including Natural Language Processing (NLP) for… Show more - Drove the successful local adoption of Malaysia’s pilot project by automating over 67% of guestrequests, leading to a 34% reduction in man-hours and significantly boosted operational efficiency.- Directed the integration of a food ordering app with a payment gateway and POS system using RESTAPIs and cloud-based solutions, resulting in a 23% monthly revenue increase and a 740 man-hourreduction.- Leveraged AI technologies, including Natural Language Processing (NLP) for customer supportautomation, leading to a 40% reduction in guest call volume.- Implemented KYC protocols, such as Biometric Identification and Liveness Detection, into selfcheck-in products, enhancing security and user experience, reducing on-premise check-in time by over70%.- Led third-party integrations, including government boards, entities, and partners' systems (e.g.Singapore Tourism Board, Oracle and other key industry players), and major payment gateways,streamlining data exchange processes.- Managed cross-functional teams through the product lifecycle using Scrum and Agile methodologies,ensuring timely delivery and compliance, resulting in improved project delivery time and quality. Show less

Singapore, Singapore

- Versatile Software Developer with expertise in full stack web development, skilled in creating robust web applications using JavaScript stacks with a strong understanding of both front-end and back-endtechnologies.- Designed and deployed an NLP-powered chat widget using Microsoft LUIS, Wit.ai, and GoogleDialogflow, automating over 90% of guest queries and increasing user engagement by 65% throughimproved response accuracy.- Independently developed a ticketing system for… Show more - Versatile Software Developer with expertise in full stack web development, skilled in creating robust web applications using JavaScript stacks with a strong understanding of both front-end and back-endtechnologies.- Designed and deployed an NLP-powered chat widget using Microsoft LUIS, Wit.ai, and GoogleDialogflow, automating over 90% of guest queries and increasing user engagement by 65% throughimproved response accuracy.- Independently developed a ticketing system for issue reporting and management, featuring a smartauto-assign ticket function based on agent proficiency and availability. This system served as thefoundation for other features and functionalities.- Independently directed the integration with partner ADFS services, enabling Single Sign-On (SSO)through enterprise accounts, significantly enhancing security and user convenience. Show less

Riau Islands Province, Indonesia

- Enhanced security and monitoring by leading the end-to-end deployment of a comprehensive surveillance system across the company's facilities.- Directed the implementation of a fingerprint-based door access control system, improving security and access management across all company facilities.- Applied knowledge of computer networking principles (Firewalls, Network Protocols, Subnetting, Routing), including Windows Server and other technologies (virtual machines, virtual… Show more - Enhanced security and monitoring by leading the end-to-end deployment of a comprehensive surveillance system across the company's facilities.- Directed the implementation of a fingerprint-based door access control system, improving security and access management across all company facilities.- Applied knowledge of computer networking principles (Firewalls, Network Protocols, Subnetting, Routing), including Windows Server and other technologies (virtual machines, virtual servers, etc.).- Proficient in operation and configuration of computer, security and network systems, peripherals, and various devices with hands-on onsite client support experience.- Collaborated with clients during the identification and design phases to implement solutions tailored to their specific issues and requirements. Show less

Bachelor'S Degree, Computer Science

Graduated 2nd in the university with GPA 3.88 and received scholarships from university’s foundation twice.

Computer Software Engineering

Attended two months of bootcamp to learn web development with Javascript. Packed with the skills, after graduation I immediately started.