Indu Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Saudi Arabia

Bangalore

- Experienced in designing, implementing and supporting Web Content Filtering proxy solutions - Experienced in deploying and supporting forward proxy and explicit Web Content Filtering Proxy configurations- Troubleshooting and Understanding of Bluecoat Proxy SG, AV, Reporter and cloud web security deployment- Experienced in designing, implementing and supporting McAfee IPS solution - Advanced networking, troubleshooting skills and advanced knowledge of web connectivity and related protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, LDAP, IWA, IWA-direct, SSO, Active directory etc.)- OSI Reference Model, TCP/IP, Subnetting- Using Cisco tools for IOS recommendation, Identifying IOS bugs, Feature Navigator- Configuring and troubleshooting Layer 2 and 3 Switches with STP, VLANs, VTP, HSRP, MLS, Inter VLAN routing and Link Aggregation.- Configuring and troubleshooting Static Routing, RIP, EIGRP, OSPF, NAT and PAT.Hardware Knowledge:- BlueCoat: ProxySG9000-30, ProxySG9000-20, ProxySG900-30, ProxySG900-20, ProxySG900-10, ProxySG510, ProxySG8100

Mysuru Area, India

-Installation, configuration, IOS up gradation and Password Recovery on different types Cisco routers and switches.-Troubleshooting High CPU utilization issues & Switch stacking issues. -Configuring and troubleshooting various types of interfaces like Serial, Ethernet, Fast Ethernet, Gigabit (Ethernet/Fiber), Ten Gigabit (Fiber) and different types of Fiber Modules.-Troubleshooting ISDN issues & IP phone issues.-Have product knowledge on Juniper Router & Extreme Switches.Hardware Knowledge: Cisco Routers: Integrated Services Routers (800, 1700, 1800, 2500, 2600, 2800, 3600 and 3800 series Routers)Aggregation and Core Routers (7200, 7500, 7600 and 12000 series Routers)Cisco Switches:Catalyst Switches (2950, 2960, 3550, 3750, 4506, 4507, 6524 and 6513)Supervisor cards Sup2, Sup32, and SUP720 series

Mysore Area, India

 Deftly managing business operations for Enterprise Services Division while leading a team and served as a single point of contact for customers, Engineers & Principal Accountable for maintenance of Enterprise products for various reputed clients including Sun Microsystems, Cisco Networks, Nortel Networks, Hitachi Data Systems Providing complete support to field engineers and monitoring end to end Logistics transaction for spares Solely accountable for maintaining KRA (Key Responsibilities Area) Report for team members on daily & monthly basis  Mentor new associated while gaining experience of providing complete on the job trainings  Provide Assistance and Overall man management; also handle dissemination of information and updates. Handle customer escalations and co-ordinate with other departments to resolve issues Successfully designed structures and methods to develop quality based and time efficient processes Measure the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements  Collect and collate data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning Ensure timely service delivery to the clients within the stipulated period while maintaining smooth operations Was an active participant for ISO 20K certification.

Mysore

 Co-ordinate and Handling transactions of 25 principles which include CISCO, Sun Microsystem, Nortel, Netapp, Enterasys, etc. for hardware support. Maintained and Verifying the Cisco RMA Count metrics Data every month. Maintaining and sending reports to respective stake holders. Co-ordinate with Cisco principles for the IFR DOA RMA cases. Supporting field by technically analyzing the requirement of the Spare based on the part no failed.  Logistics transaction of spares. RMA processing with principles. Provided solution and status of spares to the field and to the customers. Trained up the other team members, monitoring the team and looked after the escalations from front as a mentor. Worked in 24*7 Shifts.