Senior Process Associate
✓ 3.3 years experience in HTC Global services as Quality check Auditor and processor of the travel and expense reports.✓ Identified control gaps in process, policy procedures and systems through in-depth research and assessment andsuggested methods for improvements.✓ Developed and implemented corrective actions to bring business areas in line with standards.✓ Provided guidance to client employees on submitting & correcting expenses based on the company policycompliance and resolved problems on the expense reimbursements. And also made aware of the company policy details on compliance and non-compliance on expenses.✓ Actively listened to client queries, handled their concerns quickly and escalated major issues to supervisor.✓ Developed team communications and information for meetings.✓ Performed activities like ta king meeting minutes to create an official record of the meetings on daily basis.✓ Presented a PPT on process updates & the refresher trainings on the company issued T&E policies. And also madePPT presentation on General topics for knowledge enhancing.✓ Prepared a report on daily process inflow for expense report status tracking.✓ Effective support on system launch of SAP Concur.