With extensive experience in the contact center industry, I bring a strong background in IVR development, technical management, and customer relations. Recently, I completed a PGP in AI and ML from the University of Texas at Austin, deepening my expertise in cutting-edge AI technologies. Building on this foundation, I earned a Masters in Data Science from Deakin University, Australia.Passionate about leveraging AI advancements, I excel in developing and deploying innovative chatbot solutions that harness the capabilities of large language models (LLMs) and generative AI. As a certified Professional Scrum Master and Enterprise Design Thinking Practitioner, I implement OKRs and agile methodologies to drive successful project outcomes.I am dedicated to staying at the forefront of AI and continuous improvement. I also share insights and knowledge through my Medium blog. Explore my articles here [https://medium.com/@indukishen]