Indumathi Selvaraj Email and Phone Number
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Highly accomplished professional with over 18 years of experience in the Delivery Operations. Managed multiple transition projects. Comprehensive knowledge of Accounts Payable, Customer Service Management, Process Management andTeam Management. Proficient in managing & leading large teams by driving Process excellence. Skilled & experienced in analyzing processes and recommending improvements. Effective communicator who seeks positive resolution to problems through active listening and commitment to integrity. Well versed in building good relationships with the subordinates. Highly motivated team player with excellent interpersonal and customer relational skills, proven communication,analytical, presentation, and leadership skills. Recruiting resources for the project requirement and have been a hiring manager. Operates largely independently in meeting defined business objectives and goals. Performing complex tasks and participates in complex cross-area/function activities. Conducts work planning, estimation and prioritization to optimize performance of group/resources. Analytical skills in assessing concepts/principles and alternative solutions. Assess processes and quality against client standards, develop and manage remediation plans to address anydeficiencies. Reviewing engagement processes, Identify and implement process changes to increase efficiency and enhancethe control environment. Review internal controls documented results and work with appropriate personnel to remediate any controldeficiencies. Manage the change control process and present metric reporting to engagement and client personnel. Develop, propose, and implement solutions to reduce engagement costs and increase margins by enhancingprocessing efficiency. Execute due diligence reviews on new or expanded engagement processes to ensure they are properly designedand adequately controlled. Generate project status and performance metric reporting within scope of responsibility and facilitate theseprocesses across multiple units and functional areas. Drive Lean projects and automation projects.
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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Operations Delivery ManagerAccenture Jun 2024 - Present Highly accomplished professional with over 18 years of experience in the Delivery Operations. Managed multiple transition projects. Comprehensive knowledge of Accounts Payable, Customer Service Management, Process Management and Team Management. Proficient in leading large teams by driving Process excellence. Skilled & experienced in analyzing processes and recommending improvements. Effective communicator who seeks positive resolution to problems through active listening and commitment to integrity. Highly motivated team player with excellent interpersonal and customer relational skills, proven communication, analytical, presentation, and leadership skills. Recruiting resources for the project requirement and have been a hiring manager. Operates largely independently in meeting defined business objectives and goals. Performing complex tasks and participates in complex cross-area/function activities. work planning, estimation and prioritization to optimize performance of group/resources. Analytical skills in assessing concepts/principles and alternative solutions. Assess processes and quality against client standards, develop and manage remediation plans to address any deficiencies. Reviewing engagement processes, Identify and implement process changes to increase efficiency and enhance the control environment. Review internal controls documented results and work with appropriate personnel to remediate any control deficiencies. Manage the change control process and present metric reporting to engagement and client personnel. Develop, propose, and implement solutions to reduce engagement costs and increase margins by enhancing processing efficiency. Execute due diligence reviews on new or expanded engagement processes to ensure they are properly designed and adequately controlled. Project performance metric reporting within scope of responsibility and facilitate these processes across multiple units and functional areas. Lean projects and automation projects.
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Operations Associate ManagerAccenture Mar 2020 - Jun 2024India Actively managing accounts payables operations – Invoice Processing, Validation process, Grief handling Helpdesk Transitioned the new Business for North America Transitioned 3 processes and Managed transition on delivery. Had been a hiring manager to recruit resources for the project. Had performed a DFM workshop to provide the paper-based solution during the transition. Identifying and reporting of performance metrics Leading internal operational teams and contracting external operating partners Suggesting process change and Implementations- Had submitted 75 Enhancements on Idea implementation. Being part of Lean project post go live to simplify the process. Had automated 9 BOT automation projects with the savings of 12 FTEs Execute compliance controls and governance. Perform reviews and Audits Drive Client calls Business excellence – OPEX reviews Quality controls Driving Lean projects Synops Spoc for the project People initiatives spoc for the project Driving Weekly and Monthly governance calls CDP management
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Operations Assistant ManagerAccenture Mar 2015 - Mar 2020
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Team LeadAccenture Feb 2013 - Mar 2015largest leading manufacturers of construction and mining equipment Client.•Transitioned Seven different Staples US Accounts payables process such as Trade Validation, Trade Quality Control, Quill Dropship, Staples Dropship, Forcebill, Freight Fleet, and Freight LTL Misc Processes successfully.•Documented the process during transition.•Documented and created the OPEX documents such as SIPOC, HLPM, 3*3, Control Plan, FMEA, Control charts, and timely updation•Stabilised the process within six months•Conducted trainings and Assessments for the new joiners•Handling and managing all the Trade Processes including Variance matching from Wave 2 transitioned process.•Responsible of handling escalations•Performing Quality Audits•Attending Client calls •Maintaining Balance score cards and performance metrics for the team. Ensure the process goes smooth by encouraging the team, Define goals and objectives for team and manage their performance against defined goals.•Allocating work judiciously and ensures the team meets its Service Level Agreements and metrics Accuracy•Monthly one to one, coaching, evaluation and feedback the team•Have conducted cross training to other team members•Driving the Staples Projects such as automation•Working on Gen4 project on Invoice Processing•Assisted client during External SOX Audit Compliance, which was highly appreciated for possessing exceptional process knowledge and Controllership expertise.•Ensuring team improves on the learning curve, planning cross training metrics & conducting refresher training
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Sme/P2P AnalystAccenture Sep 2010 - Feb 2013American Business Online services•Invoice processing: Perform data entry in oracle and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.•Performed different levels of quality checks on all transactions in the process.•Reporting onshore managers and Clients.•Attending meetings with skip levels•Handling escalations•Documenting the process. Performed Quarterly updation of Job aids•Updating the huddle boards, 3*3, Control charts•Training the new joiners•Conducting Team huddles
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Governance Subject Matter Expert And QualityAccenture Sep 2009 - Sep 2010Retail Business client•Analyze all the orders are booked and assign an Evidence of arrangement and thereby ensuring that the revenue is recognized. This is an important factor for the revenue to be recognized. •Contractual governance activities consisting of: assigning contracts to sales orders, ensuring proper documentation, resolving assignment issues and monitoring, tracking and reporting of Contractual governance activities. •Back up for the lead and conducted team meetings and telepresence meetings with the clients•Training new joiners in the team•Reporting onshore managers and clients in the absence of team lead
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Vendor Training Registrar (Training Co-Ordinator)Accenture Dec 2008 - Aug 2009•Enrollments and payments made as per guidelines for Miscellaneous/External vendors and Courses that was been taken by the users from US/Canada•Confirming payment and invoice inward, outward details to customer•Participating in process improvement opportunities, generating standard and customized reports, AMEX Reconciliation•Handled SAP, PMI, PMTI, PMP Registration and processing payments as single point of contact
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Product Distribution AnalystAccenture May 2007 - Dec 2008•Handled Single point of contact for Accenture Fulfillment and GE Fulfillment•Placing orders for the courses and contacting the Delivery Centre for the shipment•Reporting directly to the Onshore Managers every Week•Helped the Onshore team to reduce the load of Work•Escalations on processing questions•Participating in process improvement opportunities, generating standard and customized reports•Training new associates on the process and giving timely feedback to associates on their processing and improve their performance
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Customer Care RepresentativeItronics Infosolutions Pvt. Ltd. Nov 2006 - May 2007India☛ Involved in selling loans to US customers
Frequently Asked Questions about Indumathi Selvaraj
What company does Indumathi Selvaraj work for?
Indumathi Selvaraj works for Accenture
What is Indumathi Selvaraj's role at the current company?
Indumathi Selvaraj's current role is Operations Delivery Manager.
What is Indumathi Selvaraj's email address?
Indumathi Selvaraj's email address is in****@****ure.com
Who are Indumathi Selvaraj's colleagues?
Indumathi Selvaraj's colleagues are Martyna Młyńska-Marzec, Tamizharasi Arivalagan, Akash Shetty, Rea Soans, Cong Jing, Hema Malini B. T, Aabid Bashir.
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Indumathi Selvaraj
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