I think like a customer, when people click "Contact us", or they pick up the phone, they have a goal in mind and want an action completed, my first goal as a customer service sales has always been to make sure that the customer gets what they came for. When I get into a job, I want to be precise and detail-oriented. I strive to build my reputation at work by keeping open lines of communication with teammates and folks in different functional roles to find out what they know and how best to work with them.I navigate between sometimes competing goals of the firm and the customer by applying what I've learned through this communication, when I feel I have a firm grasp on the job, I scale up my efforts to make customers' days by training teammates and taking an active role in their development.