Indya Gomes Thomas Email & Phone Number

Atlanta, Ga, Us

Peachtree Corners, Ga

Every day I have the immense opportunity to make a difference—not just for our members but for the Contact Center team. I am deeply passionate about creating an environment where people feel supported, empowered, and inspired to give their best. Leading a team of dynamic individuals, I focus on clear communication, professional development, and fostering a culture of excellence and collaboration. My heart is in coaching, helping each person discover their potential, and celebrating their growth along the way. I believe that when my team thrives, our members feel it, and together, we deliver excellent service that builds lasting relationships.

Peachtree Corners, Georgia, United States

Peachtree Corners, Georgia, United States

Peachtree Corners, Ga

• Developed and enriched member experience for employees and external members; executed tasks relating to member insights and validation by coordinating with senior leaders and project partners.• Analyzed organizational gaps to improve overall member experience.• Designed, organized, facilitated, and maintained new and recurrent Member Experience training programs in support of all departments.• Identified, created, and implemented innovative ideas and concepts including specialized coaching and development plans understanding current performance goals in key areas.• Elevated communication with key stakeholders to strengthen interdepartmental collaboration.

Peachtree Corners, Ga

Effective in finding workable solutions and organizational alignment in highly complexor ambiguous situations.Demonstrates leadership, decision-making, and team-building skills.Ability to carry out instructions and exhibit advanced problem-solving skills.Proven ability to implement transformational programs, using business value as adriver.Investigate, study, and implement new practices, initiatives, and models to supportservice standards and enhance sales and service performance in crucial areas.

Norcross, Georgia

• Commended for intense member focus, dependability and analytical problem-solving expertise.• Initiated development of employee onboarding program in the Contact Center to enhance new employee experiences.• Spearheaded, created, and implemented the BRAVO program to enhance branch relationships.• Collaborated with internal members through active involvement in volunteering and organizing recreational work activities.

Decatur, Georgia

Decatur, Ga

• Exceeded 20 loan growth goals by 10% by utilizing creative marketing, ongoing promotions, re-pawns, and collections.• Worked with local dealers to negotiate vehicle sales while minimizing company losses and understanding the demands of used car retailers.• Forged internal relationships across state lines to facilitate vehicle repossessions, payment commitments, efficient lien placement, and titling.• Managed over $20,000 in cash and $348,000 in assets daily while maintaining sales goals, securing company collateral, and monitoring proper asset protection procedures.

As Technical Support Representative at Sutherland Global Services, I collaborated with internal teams, extending technical solutions including testing and system maintenance.• Extended support for telecommunication services, including trouble shooting, lead generation, first call resolution and efficient call handling.• Implemented, operationalized, and troubleshot network systems; collaborated to identify and report technical issues relating to network or system outages to dispatch.

Bachelor'S Degree, Marketing

Activities and Societies: WomenLead in Business - WomenLead is a professional signature experience course that empowers students to aspire.

Associate Of Arts (Aa), Education

AAS, Adolescent Education