Neha Dey Email & Phone Number

As an Account Security Executive at Amazon, I develop and implement strategies to safeguard customer accounts against unauthorized access and fraudulent activities. I track and report key security metrics and KPIs to measure the effectiveness of security measures. I also help customers to regain access to their multiple accounts, establishing a reputation for exceptional customer service in addressing security-related inquiries.I have over 4.5 years of professional experience in customer service, working in various teams and channels at Amazon. I have demonstrated deep knowledge and expertise in Amazon's products, services, and systems, acting as a go-to resource for internal teams and customers. I have handled escalated customer inquiries, demonstrating advanced problem-solving skills and customer-centric communication. I have also provided feedback and coaching to improve the quality of customer service interactions, and actively participated in training and skill development programs. I have mentored and coached junior team members, sharing my knowledge and expertise.I graduated with a Bachelor's degree in Geography from West Bengal State University in 2019. I have developed strong analytical and quantitative skills, as well as a keen interest in the spatial and environmental aspects of human societies. I am passionate about learning new things and applying them to real-world scenarios. I am dedicated to company growth and improvements, and to self-development to provide expectation-exceeding service. I am energetic, optimistic, and detail-oriented, and I value teamwork, collaboration, and innovation.

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  West Bengal State University, Kolkata

  Geography