It Helpdesk Technician
Current• Researching and identifying solutions to software and hardware issues.• Diagnosing and troubleshooting technical issues, such as account setup and network configuration.• Tracking computer system issues through to resolution.• Providing technical support via phone, email, or chat until resolving the technical issue.• Escalating unresolved issues to the appropriate internal teams.• Offering prompt and accurate feedback to users.• Use ticketing systems to manage and track technical support tickets, ensuring timely resolution and maintaining accurate documentation.• Prioritizing and managing multiple open issues simultaneously.• Setting up and maintaining user accounts, permissions, and security settings.• Managing tech inventory, including computers, monitors, and other equipment.
