In an age of AI, I believe what truly sets brands apart is what technology canโt replicate: ๐ ๐๐ง๐ฎ๐ข๐ง๐ ๐ก๐ฎ๐ฆ๐๐ง ๐๐จ๐ง๐ง๐๐๐ญ๐ข๐จ๐ง. Thatโs why I founded Seniac, the first full-service Clienteling Agency for luxury and premium brands.At Seniac, ๐ฐ๐ ๐ฆ๐๐ค๐ ๐ฅ๐ฎ๐ฑ๐ฎ๐ซ๐ฒ ๐ฉ๐๐ซ๐ฌ๐จ๐ง๐๐ฅ.Our goal is to help brands turn 1:1 customer interactions into engines for growth. We bring structure and methodology to the human art of clienteling.Hereโs how we can help:- ๐๐๐ญ๐๐ข๐ฅ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : transforming customer-facing teams into brand ambassadors who build lasting, profitable relationships- ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : optimising email, SMS, WhatsApp, and social media to create personalised, conversational connections with your audience- ๐๐ซ๐ข๐ฏ๐๐ญ๐ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : connecting brands with UHNWIs through bespoke experiences and helping them acquire new VICs (Very Important Clients)By treating clienteling as a marketing channel in its own right, we ensure it delivers measurable results while staying deeply personal. ๐ฉ ๐๐จ๐ง๐ง๐๐๐ญ ๐๐ง๐ ๐๐จ๐จ๐ค ๐ ๐๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐๐ญ๐ข๐จ๐ง ๐ฐ๐ข๐ญ๐ก ๐ฆ๐ ๐ญ๐จ ๐ฌ๐๐ ๐ก๐จ๐ฐ ๐๐๐ง๐ข๐๐ ๐๐๐ง ๐ก๐๐ฅ๐ฉ ๐ฒ๐จ๐ฎ๐ซ ๐๐ซ๐๐ง๐ ๐ญ๐ก๐ซ๐ข๐ฏ๐.๐๐จ๐ข๐ง ๐ฎ๐ฌAre you a clienteling specialist with a passion for luxury? If youโre ready to collaborate on exciting projects and bring your expertise to luxury & premium brands, I would love to hear from you. Connect and send me a DM to start the conversation.๐๐๐ซ๐ญ๐ง๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐ฉ๐ซ๐จ๐ ๐ซ๐๐ฆ๐ฆ๐Are you a luxury-focused personal shopper, concierge, real estate agent, financial advisor, travel agent, or personal assistant? Seniac is looking to partner with professionals like you. Connect and send me a DM to start the conversation.
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Founder And CeoSeniac LtdLondon, Gb -
FounderSeniac Ltd Sep 2023 - Present๐๐๐ง๐ข๐๐ ๐ข๐ฌ ๐ญ๐ก๐ ๐๐ข๐ซ๐ฌ๐ญ ๐๐ฎ๐ฅ๐ฅ-๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ ๐๐ ๐๐ง๐๐ฒ ๐๐จ๐ซ ๐ฅ๐ฎ๐ฑ๐ฎ๐ซ๐ฒ ๐๐ง๐ ๐ฉ๐ซ๐๐ฆ๐ข๐ฎ๐ฆ ๐๐ซ๐๐ง๐๐ฌ.Expertise:- ๐๐๐ญ๐๐ข๐ฅ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : transforming customer-facing teams into brand ambassadors who build lasting, profitable relationships- ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : optimising email, SMS, WhatsApp, and social media to create personalised, conversational connections with your audience- ๐๐ซ๐ข๐ฏ๐๐ญ๐ ๐๐ฅ๐ข๐๐ง๐ญ๐๐ฅ๐ข๐ง๐ : connecting brands with UHNWIs through bespoke experiences and helping them acquire new VICs (Very Important Clients) -
Senior Advisor - Data, Analytics & Ai StrategyJimmy Choo Sep 2023 - Jun 2024London, Gb -
Global Senior Crm DirectorJimmy Choo Mar 2021 - Aug 2023London, Gb- Global omnichannel CRM strategy- Brand & Customer insights- Analytics & MarTech stack- Loyalty & VIC programme- Clienteling & Retail training- Retail digitalization & innovation -
Lecturer & Thesis DirectorEdhec Business School Sep 2023 - May 2024Roubaix, Nord, FrInternational Marketing Strategy focused on Luxury -
Global Crm ManagerYoox Net-A-Porter Group Aug 2019 - Mar 2021London, London, Gb- Global CRM & Direct-to-consumer strategy (mrporter.com)- Loyalty & EIP programme- Cross-channel marketing orchestration- Customer analytics & insights -
Global Client Engagement ManagerBurberry Jun 2018 - Aug 2019London, Gb- Global Clienteling strategy- CRM performance management- Retail training -
Global Client Engagement AnalystBurberry Feb 2017 - May 2018London, Gb- CRM segmentation & KPIs- ROI tracking- Burberry Private Client (Top Vendors) programme -
Market Insight Project ManagerChanel Sep 2015 - Feb 2017London, England, Gb- Global Anti-diversion strategy (parallel & grey market)- Market research- Social listening -
Business AnalystChanel Jul 2014 - Dec 2014London, England, Gb- Global Eyewear department- Wholesale/Retail trends & forecasts- Competitive analysis -
AuditorMazars Jan 2014 - Mar 2014Paris La Defense, Fr๐๐๐๐ก, ๐คโ๐๐กโ ๐ผ ๐ก๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐ก๐๐ข๐ ๐๐๐๐ ๐๐ฆ ๐๐ข๐ฅ๐ข๐๐ฆ ๐๐๐ข๐๐๐๐ฆ ๐๐๐ก๐ ๐๐๐๐๐๐๐๐๐ ๐๐ข๐๐๐ก๐๐๐. ๐ผ ๐๐๐๐๐ ๐ ๐๐๐-๐๐๐ข๐๐ก ๐๐๐ ๐ค๐๐๐๐๐๐๐ ๐๐ ๐ผ ๐๐๐๐๐๐ฆ ๐๐๐๐๐๐๐๐ ๐๐ ๐กโ๐ ๐๐๐๐๐๐๐๐ข๐ ๐ค๐๐๐๐ ๐๐ ๐๐ข๐ฅ๐ข๐๐ฆ. ๐ต๐ข๐ก ๐ ๐๐๐๐ก๐๐๐๐ , ๐๐๐๐'๐ ๐ข๐๐๐ฅ๐๐๐๐ก๐๐ ๐ก๐ข๐๐๐ ๐๐๐ฃ๐ ๐ข๐ ๐กโ๐ ๐๐๐ ๐ก ๐๐๐๐๐๐ก๐๐๐ก ๐๐๐ ๐๐โ๐ก๐ . ๐ธ๐ฃ๐๐ ๐กโ๐๐ข๐โ ๐๐ข๐๐๐ก๐๐๐ ๐ค๐๐ ๐'๐ก ๐๐ฆ ๐๐๐ ๐ ๐๐๐, ๐กโ๐๐ ๐๐ฅ๐๐๐๐๐๐๐๐ ๐ค๐๐ ๐ก๐๐๐๐ ๐๐๐๐๐๐ก๐๐ฃ๐. ๐ผ๐ก ๐๐๐๐๐๐๐๐๐๐ ๐๐ฆ ๐๐๐ฃ๐ ๐๐๐ ๐๐ข๐ฅ๐ข๐๐ฆ ๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐ฆ ๐๐๐๐๐๐ก๐๐๐๐ก ๐ก๐ ๐๐ก. ๐๐๐ข๐ , ๐กโ๐ ๐๐๐๐๐ฆ๐ก๐๐๐๐ ๐ ๐๐๐๐๐ ๐ผ ๐๐๐๐๐๐ ๐๐๐๐ฃ๐๐ ๐๐๐๐๐๐๐๐๐๐ฆ ๐ฃ๐๐๐ข๐๐๐๐.- External audits of financial statements (large and mid cap corporates)- Strategic summaries and recommendations -
Sales AssistantHermรจs May 2013 - Jun 2013Paris, FrFaubourg Saint-Honorรฉ Flagship store -
Marketing Analytics & Business DevelopmentWish Want Wear (Now Chic-By-Choice.Com) Sep 2012 - Dec 2012Designer dress and accessory rental services- Web & digital marketing performance- KPIs setting & reporting- Operational support
Ines Cointement Education Details
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Emlyon Business SchoolGeneral -
Egade Business School Del Tecnolรณgico De MonterreyGraduate Business School Of Tec De Monterrey -
East China Normal UniversityGeneral -
Saint-Jean De PassyClasse Prรฉparatoire
Frequently Asked Questions about Ines Cointement
What company does Ines Cointement work for?
Ines Cointement works for Seniac Ltd
What is Ines Cointement's role at the current company?
Ines Cointement's current role is Founder and CEO.
What schools did Ines Cointement attend?
Ines Cointement attended Emlyon Business School, Egade Business School Del Tecnolรณgico De Monterrey, East China Normal University, Saint-Jean De Passy.
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