Inês G. Email & Phone Number

Portsmouth, England, Gb

Birmingham, Gb

Portugal

- Manage daily operations and client interactions for a growing real estate/hospitality business, focusing on exceptional customer service/support and accuracy in administrative tasks.- Ensuring a 100% response rate on all reservation platforms, whilst maintaining a 5 star record rating on all properties.- Oversee electronic and manual filing systems, ensuring accurate and accessible records for invoices, reservations and client information.- Proactive resolution of unexpected… Show more - Manage daily operations and client interactions for a growing real estate/hospitality business, focusing on exceptional customer service/support and accuracy in administrative tasks.- Ensuring a 100% response rate on all reservation platforms, whilst maintaining a 5 star record rating on all properties.- Oversee electronic and manual filing systems, ensuring accurate and accessible records for invoices, reservations and client information.- Proactive resolution of unexpected issues with property maintenance and client complaints.- Advertisement and marketing of properties across various online platforms, including Airbnb, Booking.com and student housing platforms, maximising visibility and occupancy rates with tailored pricing strategies.- Managing cleaning and maintenance teams, ensuring deadlines are met.- Develop new services to maximise revenue and finding solutions to minimising costs without affecting service quality.- Acquiring funding of over 500000€ to expand operations and start new projects.- Developing Business plans and forecasts. Show less

Birmingham, England, United Kingdom

- Actively exceeding KPIs (new B2C and B2B contracts, contract renewals, insurance, attachment rates) and maintaining Net Promoter Scores above 97% consistently. - Building and maintaining client relationships and providing customers with personalized and memorable solutions.- Training and assisting in the onboarding process for new advisors.- Identifying and resolving network-related issues, ensuring a seamless and reliable experience for customers and a smaller return… Show more - Actively exceeding KPIs (new B2C and B2B contracts, contract renewals, insurance, attachment rates) and maintaining Net Promoter Scores above 97% consistently. - Building and maintaining client relationships and providing customers with personalized and memorable solutions.- Training and assisting in the onboarding process for new advisors.- Identifying and resolving network-related issues, ensuring a seamless and reliable experience for customers and a smaller return rate of products. Show less

Birmingham, England, United Kingdom

- Launching and managing a dynamic nightlife and creative event guide platform, providing curated listings and fostering community engagement.- Founding and cultivating a robust social media presence, creating an online space dedicated to promoting and celebrating the vibrant events in the city of Birmingham.- Leveraging strategic partnerships and innovative content creation to position "This is Birmingham" as a go-to resource for the local nightlife and creative scene.

United Kingdom

- Created business and social media strategies for small jewellery businesses managed by the company.- Contributed to the growth and visibility of partnered jewellery brands through innovative business development initiatives.- Leveraged market insights and trends to devise strategies that enhanced the overall performance and presence of jewellery businesses in the competitive landscape.

Birmingham, England, United Kingdom

- Consistently ranked among the top 10 salespersons in the store (competing with full time employees).- Achieved consistent success in driving sales and surpassing individual targets across Apple Retail, Apple Care, and Apple Business divisions, showcasing strong sales skills.- Demonstrated in-depth product knowledge and provided exceptional customer service, ensuring a positive and informative experience for Apple customers, maintaining a NPS score of over 97%.- Supported the… Show more - Consistently ranked among the top 10 salespersons in the store (competing with full time employees).- Achieved consistent success in driving sales and surpassing individual targets across Apple Retail, Apple Care, and Apple Business divisions, showcasing strong sales skills.- Demonstrated in-depth product knowledge and provided exceptional customer service, ensuring a positive and informative experience for Apple customers, maintaining a NPS score of over 97%.- Supported the visuals and merchandising team during product launches, contributing to the seamless presentation and promotion of Apple products. - Streamlined operations logistics processes, reducing time spent on stock handling.- Actively participated in training and professional development activities to stay abreast of the latest Apple products and technologies, enhancing expertise in assisting customers effectively.- Troubleshooted customers devices and provided technical support for all Apple devices and services. Show less

Porto Salvo, Lisbon, Portugal

- Spearheaded the rebranding initiative, significantly enhancing the company's online communication strategy.- Helped engagement performance by providing advice on promotion strategies and conducting competitor data analysis.- Developed forward-thinking Digital Marketing plans, aligning with the company's future needs and goals for growth.

United Kingdom

12-week internship programme focused on data, marketing, finance, innovation, and teamwork. Working with and for companies such as SHELL, NHS, BT GROUP, VODAFONE and ASTRAZENECA.- As my final project I developed an omni channel strategy for Shell's Electric Vehicles forecourts, delving into the needs of their customers and suggestions for their developing EV mobile app. The project was one of three picked out of 152, so I had the opportunity of presenting our suggestions directly to… Show more 12-week internship programme focused on data, marketing, finance, innovation, and teamwork. Working with and for companies such as SHELL, NHS, BT GROUP, VODAFONE and ASTRAZENECA.- As my final project I developed an omni channel strategy for Shell's Electric Vehicles forecourts, delving into the needs of their customers and suggestions for their developing EV mobile app. The project was one of three picked out of 152, so I had the opportunity of presenting our suggestions directly to Shell with my team. Show less

Bachelor Of Arts - Ba [Hons], International Jewellery Business, First Class Honors (1:1)

Activities and Societies: President, Jewellery and Fashion Society & Secretary, International Society - Initiated and led events fostering.

Online Scholarship, Business

Harvard business summer scholarship focused on: - Business Case Development - Performance Measurement - Customer Focus - Negotiation.

High School Diploma - Artistic Production Course, Jewellery And Goldsmithing

Activities and Societies: Student association - Final project selected to represent the institution at an itinerant jewellery exhibition.

Education record