• Head of Regional Procurement, responsible for leading procurement efforts to efficiently and effectively enable spend to maximize the value they receive from suppliers, within-group guidelines. • Premises & Facilities management of operational and non-operational buildings of La Caja de Ahorros y Seguros S.A. • Asset management of all active assets of the company, including administration of expenses, taxes, replacements & control.• Account payable management includes receiving payments, processing, verifying and monitoring invoices according to established policies and procedures.

• Responsible for Retention, Collections, and SMEs Customer Service• Responsible for developing, implementing and monitoring multichannel Retention models for retail customers.

• Responsible for developing, implementing and monitoring the Contact Center Retention model for retail customers.• Development of cross-selling programs for the call center, increasing, in one year, sales from 300 to 1110 per month.

*Not claim related.• Administration and development of Complaints (not claim related). Design and implementation a new CRM system for the administration of complains. Results increased the monthly claims documentation from 1000 to 2700, and reduced resolution times from 25 to 16 days.• Development of Contact Center Quality Control Systems, monthly quality control assessments.• Responsible for initial training and up-training of Customer Contact Center staffing. • Planning and developing of web self-service (Customer operations). Developed the Web Suite for customer operation, with 5 new online operations, that provided 14000 site accesses per month.