Team leader role responsible for the smooth running of the department, ensuring the preparation ofpatients’ medical notes for outpatient appointments and emergency / elective admissions in a timelymanner. Responsible for the creation of new processes as the Trust moved from legacy medical notesonto a digital base. I became proficient in planning ahead based on the workload and the staffavailable but also in adapting to unexpected situations in order to always deliver the best qualityservice.

Collecting, collating and preparing medical casenotes for outpatient appointments andemergency/elective admissions in a timely manner.

Customer service orientated role, in a call-centre setting, helping patients managing their outpatientappointments and referrals.

Provision of daily nursing care, rehabilitation, respite and end-of-life care to disabled ex-armed forcespersonnel from the RAF, Army, Royal Navy and auxiliary services. I worked closely with amultidisciplinary team of Nurses, Doctors, Occupational Therapists, Physios and Dietitians inproviding the best care for the residents.