(Previously Refinitiv, Thomson Reuters and Reuters)• Support a Portfolio of Strategic Global Clients in Spain, France, and Switzerland with a monthly recurring revenue of 4mm £ and their Market Data Teams with all of their Market Data related matters.• Conduct and present training sessions for clients and internal teams. • Advocate and lead the adoption of new sales processes, driving Spain to become the country which followed the new process most. • Assist in cross-border… Show more (Previously Refinitiv, Thomson Reuters and Reuters)• Support a Portfolio of Strategic Global Clients in Spain, France, and Switzerland with a monthly recurring revenue of 4mm £ and their Market Data Teams with all of their Market Data related matters.• Conduct and present training sessions for clients and internal teams. • Advocate and lead the adoption of new sales processes, driving Spain to become the country which followed the new process most. • Assist in cross-border contract negotiations with the largest and most strategic customers.Key Contributions:• Exceeded performance expectations in 2022.• Consistently received positive feedback for prompt and efficient client support.• Rolled out 100% Client migrations of Access Statement (third parties declaration tool) exceeding company target.• Consistent increase in users of Company Customer portal (My Refinitiv) making Spain consistently a top ten country.• Support the Credit Control team to reduce the debtor days for a Tier I bank from over 90 to below 30 days. • Support new sales capabilities roll out: Spain on the top ten Countries using them in Europe.• Played a lead role in corporate social responsibility activities in Iberia. Show less

• Order Management support (OMS)• Acted as an in-country OMS Team representative for major accounts in face to face and virtual meetings.• Educated clients about company policies and processes.• Ensured timely resolution of account discrepancies and managed customer communications such as debt queries, account questions, etc.• Trained customers with self-service platforms to manage their OMS workflow. • Offered Data Access Control System training to clients and resolved… Show more • Order Management support (OMS)• Acted as an in-country OMS Team representative for major accounts in face to face and virtual meetings.• Educated clients about company policies and processes.• Ensured timely resolution of account discrepancies and managed customer communications such as debt queries, account questions, etc.• Trained customers with self-service platforms to manage their OMS workflow. • Offered Data Access Control System training to clients and resolved related issues.Key Contributions:• Managed portfolio of Tier I and Tier II accounts.• Administrated support and managed orders for complex product migrations.• Participation in the organization of the Staff Kick Off 2011. Show less

• Managed sales administration system (OMS) for Major Accounts. Quickly and effectively solved customer challenges. • Processed orders in administration system (OMS) for non-strategic accounts. Managed contract processes for all Governmental clients.Key contributions: • Demonstrated the ability to learn rapidly and produce efficient results leading to an immediate promotion to cover larger accounts. • Contributed to reducing pending account issues and improving customer… Show more • Managed sales administration system (OMS) for Major Accounts. Quickly and effectively solved customer challenges. • Processed orders in administration system (OMS) for non-strategic accounts. Managed contract processes for all Governmental clients.Key contributions: • Demonstrated the ability to learn rapidly and produce efficient results leading to an immediate promotion to cover larger accounts. • Contributed to reducing pending account issues and improving customer satisfaction. Show less

• Handled accounts receivable and generated financial reports. • Communicated with clients about billing and ensured prompt payment. • Reconciled bank balances. Key contributions: • Delivered consistent and accurate monthly, quarterly, and annual financial statements.• Improved account collections and reduced outstanding payments.

• Directed day-to-day office operations and supported managerial tasks. • Assisted in client-related documentation and user manual creation. • Managed office expenses, including petty cash and supplies.