Ines Ostrowski Email & Phone Number

Farmington, Ct

• Supervisor of 10 call center staff members.• Focus on staff training for product offerings and mentoring new and current hires.• Collaborate with mangers and assistant mangers daily to ensure proper policy and procedure etiquette.• Evaluate and assess call center staff to properly train and educate staff for optimum customer satisfaction. • Achieved all required sales goals, sales targets, quarterly and annually for the retail business segment

Farmington, Ct

• Interacting with retail customers to drive new revenue opportunities and the needs of customer.• Identified opportunities with customers within the bank portfolio such as commercial lending, online banking, checking and savings accounts with referrals to designated bank departments while maintaining daily operational procedures. • Assisted as a mentor while helping team members achieve their daily sales goals, and cross sell various bank products as a daily requirement and helping significant customer satisfaction.

Farmington, Ct

• Worked closely with retail customers to increase bank opportunities such as savings/checking accounts, online banking and credit card products.• Sustained significant success in cross selling and recognized for “Top Sales Platform” award for “Excellence in Retail Management” in the business banking segment• I would also identify opportunities for small business banking eg: checking/savings accounts, money markets, CD’s, online banking where I worked closely with the client. Based on the success of my relationships, I could then refer the client to our small business department, local branches or business partners

Farmington, Ct

• Assisted customers regarding online banking and various needs of banking.• Worked in conjunction with local branches with incoming calls for banking needs and assistance.• Often resolved problems while referring customers to local branch with home equity and personal accounts

Farmington, Ct

• Earned “Top Performer” status during 2007 through 2009.• Worked retail counter to assist customers with skin care products and makeup.• Consistently exceeded sales quotas 2007-2009

Farmington, Ct

• Responsible for gaining new business via cold calls, referrals and social events. • Achieved success selling mortgages through networking with homes owners and builders.• Built strong relationships with local realtors

Avon, Ct

• Recipient of numerous “Broker of the Month” awards.• Adept in developing professional relationships with home owners and builders through diligent prospecting within the local community.• Responsible for processing and originating all loans on my own

Avon, Ct

• Worked as a branch extension for Novastar but as a self-employed entity.• Received referrals from Novastar marketing department and was responsible to close the mortgages but also responsible for driving revenue via networking and social contacts within the community