Sr. Order Specialist, Global Order Operations
Current
Jun 2021 - Present
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Ines Pastor Email & Phone Number
Global Order Operations - Sr. Order Specialist at World Wide Technology
at
World Wide Technology
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Current company
Role
Global Order Operations - Sr. Order Specialist at World Wide Technology
Location
Almere, Flevoland, Netherlands
Company size
Who is Ines Pastor? Overview
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Quick answer
Ines Pastor is listed as Global Order Operations - Sr. Order Specialist at World Wide Technology at World Wide Technology, a company with 5753 employees, based in Almere, Flevoland, Netherlands. AeroLeads shows a matched LinkedIn profile for Ines Pastor.
Ines Pastor previously worked as Sr. Order Specialist, Global Order Operations at World Wide Technology and EMEA Customer Service & Sales Support Specialist at Black Box International. Ines Pastor holds Information Technology from City, University Of London.
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World Wide Technology
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Profile bio
About Ines Pastor
I like facing new challenges, learning and improving. I am an enthusiastic and honest professional with a problem solving mentality and a very positive attitude. I work well under pressure, I like to motivate others and create a good atmosphere at work.In Black Box I learnt to solve AR disputes, issue credit notes, resolve ad hoc situations in an effective and rapid manner, deal with back order control, technical, delivery and invoicing claims, process orders, quotations, manage the webshops and solve any issue our customers had with our webshops. I also learnt about warranties, deal with vendors, qualify and handle credit and repair RMAs, receive and ship products in the system and manage inventory transactions.I worked closely with Finance, Tech Support, Sales, Purchasing, Operations, Export departments and Helpdesk to improve customer satisfaction. I created new procedures, working instructions, trained new staff and weekly reporting to management. I gave internal and external support in EMEA.In Ciberstation I learnt to manage and train the team, create working methods and procedures, set up and configure the network, install hardware and software, updates, antivirus, modify DNS, IP, troubleshooting, ADSL testing, etc. I also designed websites and publicity campaigns for customers.In Cisco Systems I learnt to solve trouble tickets within 2 hours to 24 depending on the client's contract, understand the problem in order to explain it to an engineer and find a solution, or escalate when unable. Constantly update ticket while talking on the phone until ticket was solved. I worked closely with other departments to locate and deliver parts (and engineer when needed) on the estimated time in EMEA region.In Janes Information Group I learnt to process orders in a rapid and efficient manner, solve order and delivery enquiries as well as any invoice or technical problem with our products in EMEA region.
Listed skills include Returns, Social Media, Customer Contact, Team Work, and 39 others.
Current workplace
Ines Pastor's current company
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World Wide Technology
7 roles · 24 years
Ines Pastor work experience
A career timeline built from the work history available for this profile.
Emea Customer Service & Sales Support Specialist
Worked closely with Finance departments to resolve AR disputesProcess order and quotations for customers, monitoring back orders and credit on hold releasesProactive customer contact regarding possible delays to offer an alternative solution if neededResolve Ad hoc situations to meet customer's expectationsEMEA VAT special casesWebshops Admin - update.
Mar 2019 - Feb 2021
Rma Customer Service Specialist
Evaluate and provide input to Accounting Department if returned material qualifies for customer credit Provide replacement when neededInput RMA, PO, Replacement orders, Inventory transactions and Repairs in a rapid and efficient manner Provide support to the local offices in EMEA. Liaising with Vendors, Warehouse, Tech, Sales and Finance departmentFocus.
Sep 2017 - Mar 2019
Web Designer
Freelance
Worked in a range of situations responding flexibly to the requirements of the particular small business enterprise. -Hospitality and Vacational Rent Telesales-IT & Publicity, Web & Graphic Design-Create marketing campaigns in magazines such as Absolute Marbella and Essentials-Promote social network-Web & Graphic designs-SEO-Social Media.
Mar 2008 - Jun 2015
Sales & Customer Services
Responsible of reception and presentation of the product to Real Estate agents and clientsNegotiate sales, close up and follow upSnag lists co-ordination with site manager. Negotiating mortgage options.Translate (into English) Spanish documents and conversations with our lawyer when needed.
2002 - 2008
~6 yrs
Emea Logistic Customer Service Representative
Cisco Systems
Responsible for requirements through phone calls, email or the web using the appropriated tools such as Metrix, Oracle & Solcat, delivering parts needed & engineer on estimated time. Solve trouble tickets within 2 hours to 24 depending on the client's contract, understand the problem in order to explain it to an engineer and find a solution, or escalate.
Jun 2000 - Oct 2000
International Customer Service Executive
Responsible for processing orders in a rapid and efficient manner. Provide support to customers, Sales and Tech teams. Resolve order and delivery enquiries as well as any technical problems with our products.Liaising with warehouse and financial department.Dealing with returns, raising credit notes.Countries asigned Italy, France, Belgium, Netherlands and.
Jul 1998 - Jun 2000
Team & coworkers
Colleagues at World Wide Technology
Other employees you can reach at wwt.com. View company contacts for 5753 employees →
DS
Derek Stanley
Colleague at World Wide Technology
Greater St. Louis, United States
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SW
Stephanie Whyte
Colleague at World Wide Technology
Atlanta Metropolitan Area, United States
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BB
Ben Beinfeld
Colleague at World Wide Technology
St Louis, Missouri, United States, United States
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DM
Daniel Moradi
Colleague at World Wide Technology
Edwardsville, Illinois, United States, United States
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CN
Christopher Nevenner
Colleague at World Wide Technology
Edwardsville, Illinois, United States, United States
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AM
Aditi More
Colleague at World Wide Technology
Mumbai, Maharashtra, India, India
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KM
Kelbi Merchant
Colleague at World Wide Technology
Greater St. Louis, United States
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CS
Carter Schindler
Colleague at World Wide Technology
Springfield, Missouri, United States, United States
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JB
Jung B. Lee
Colleague at World Wide Technology
Chesterfield, Missouri, United States, United States
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MM
Michael Moore, Mpa
Colleague at World Wide Technology
Greater St. Louis, United States
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Derek Stanley
Colleague at World Wide Technology
Greater St. Louis, United States
View →
SW
Stephanie Whyte
Colleague at World Wide Technology
Atlanta Metropolitan Area, United States
View →
BB
Ben Beinfeld
Colleague at World Wide Technology
St Louis, Missouri, United States, United States
View →
DM
Daniel Moradi
Colleague at World Wide Technology
Edwardsville, Illinois, United States, United States
View →
CN
Christopher Nevenner
Colleague at World Wide Technology
Edwardsville, Illinois, United States, United States
View →
AM
Aditi More
Colleague at World Wide Technology
Mumbai, Maharashtra, India, India
View →
KM
Kelbi Merchant
Colleague at World Wide Technology
Greater St. Louis, United States
View →
CS
Carter Schindler
Colleague at World Wide Technology
Springfield, Missouri, United States, United States
View →
JB
Jung B. Lee
Colleague at World Wide Technology
Chesterfield, Missouri, United States, United States
View →
MM
Michael Moore, Mpa
Colleague at World Wide Technology
Greater St. Louis, United States
View →
4 education records
Ines Pastor education
Information Technology
Joomla, Php & Mysql
Ichton Software, Málaga
Diseñador Web Y Multimedia, Web/Multimedia Management And Webmaster, Web Designer
Achma, Málaga
Master In Programming Languages For Web Design
Cibernos, Madrid
FAQ
Frequently asked questions about Ines Pastor
Quick answers generated from the profile data available on this page.
What company does Ines Pastor work for?
Ines Pastor works for World Wide Technology.
What is Ines Pastor's role at World Wide Technology?
Ines Pastor is listed as Global Order Operations - Sr. Order Specialist at World Wide Technology at World Wide Technology.
Where is Ines Pastor based?
Ines Pastor is based in Almere, Flevoland, Netherlands while working with World Wide Technology.
What companies has Ines Pastor worked for?
Ines Pastor has worked for World Wide Technology, Black Box International, Freelance, Youngquist Brothers Oil & Gas Nd Inc, and Cisco Systems.
Who are Ines Pastor's colleagues at World Wide Technology?
Ines Pastor's colleagues at World Wide Technology include Derek Stanley, Stephanie Whyte, Ben Beinfeld, Daniel Moradi, and Christopher Nevenner.
How can I contact Ines Pastor?
You can use AeroLeads to view verified contact signals for Ines Pastor at World Wide Technology, including work email, phone, and LinkedIn data when available.
What schools did Ines Pastor attend?
Ines Pastor holds Information Technology from City, University Of London.
What skills is Ines Pastor known for?
Ines Pastor is listed with skills including Returns, Social Media, Customer Contact, Team Work, Accounting, Account Management, Sales, and Microsoft Powerpoint.
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