Ines Sostaric Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, New South Wales, Australia

Sydney, Australia

MedicalDirector is a leading provider of clinical and practice management software for Australian doctors. Over 16,000 General practitioners, more than 2,400 Specialists with over 32,000 customers who use the software to manage their practice and patient outcomes.As a Product Manager of Practice Management and EMR Day Surgery portfolio for both GP's and Specialist, I was responsible for shaping the vision supported by a strategic plan to deliver on that vision. As a firm believer that a good strategy should have customer needs and wants at its core, I developed customer engagement models to gather insights that drive the roadmap, deliver superior user experience and customer value, resulting in revenue growth and customer retention for the business.I was accountable for development of new products from ideation to release including, customer value propositions, customer journey maps and go-to market plans.

Sydney, Australia

Facilitate customer ,product discovery sessions and JAD’s. Prioritise backlog, create and document user journey maps, workflows, user stories and requirements. Customer advocate with deep understanding of customer needs, wants and problems to solve.

Sydney, Australia

Working on all stages of SDLC using different methodologies (RAD, JAD, Waterfall,Agile) Requirement gathering, analysis, BRS ,FRS ,use cases documentation, GUI, user stories and sprint planning.Strong analytical and product management skills to interpret business needs.

Sydney, Australia

Setting priorities and deadlines according to team performance. Effectively managing team development. Train, facilitate, solve work problems, and participate in the work of the team. Maintained expected standard of high task turnaround.

Sydney, Australia

Development of functional requirements and delivering solution on deadline.Research and completion of business and system needs analysis. Analysing customer requirements and specifications, translating them into developing specifications. Devising training agenda and programs for all site system users. Compiling manuals and SOP's. Retrofitting and system upgrade testing. High quality small and large group training sessions.

Sydney, Australia

Sydney, Australia

Research and completion of business and system needs analysis. Analysing customer requirements and specifications, translating them into developing specifications. Devising and conducting training agenda and programs for all site system users.

Sydney, Australia

Organising daily staff movement to optimize efficiency of the department. Prioritizing tasks to ensure efficient work flow and completion of duties by individual staff member. Resolving staff disputes and mediating viable resolutions.Excellent interpretation of various fund contracts. Compiling and analysing month end reporting.Presenting findings to responsible business bodies for contract negotiations. Proposed and implemented more efficient business process.

Bachelor Of Information Technology, Information Systems, Distinction

Agile Certificate For Product Managers, Agile Methodology

Agile Certificate For Product Owners And Ba’S, Agile Methodology

Group Training Certificate, Workforce Education And Training