Inês Gomes Email & Phone Number

Lisbon, Portugal

Portugal

Lisboa, Portugal

• Supply Chain & Order to Cash process improvement.• Improvement opportunity identification & project implementation utilizing Lean & Agile project methodology.• Projects led include: Ontime Service Level implementation (3,4% improvement); Order management process re-design & SAP transaction implementation (98% usage rate within first month); Shelf life & SKU rationalization.• Project KPIs definition, implementation & continuous improvement• Change management & project follow up through daily and weekly routines with technical, operational & commercial teams.• Daily collaboration with a wide range of departments in different locations accross Europe.

Praga, Chéquia

Supervising Inventory Deployment for the UK Network.• Leading, developing & coaching a team of 20 members in a fast-paced environment.• KPI setting & monitoring for team performance and network of 8 warehouses: Stock accuracy/location, Stock delivery on time/in full to customer, process automations.• Cost/budget monitoring: Unproductive movements, Ocean transportation Extra Costs, UK Warehouse footprint implementation Y+1• Strategy creation for UK Inventory Deployment Y+1: Warehouse footprint; people management; engagement initiatives; budget management; KPI setting; goals• Platforms/Systems used: SAP ERP; WMS; 09; Power BI, Excel, PowerPoint

Prague, The Capital, Czech Republic

• Product Owner utilizing Agile Methodology to improve CSAT & NPS• Leading, developing & coaching a team of 6 members in a fast-paced environment.• Strong stakeholder management, operating with over 10 countries• Ensuring KPI adherence & improvement: NPS, CSAT, On Time resolution• Usage of Salesforce for daily operations and CRM• Project: Implementation of Net Promoter Score for International Logistics in ABInBev- Increase in NPS from -16 to 24.• Project: Forecasting tool to predict volume delivered vs. ordered by customers using SAP ERP, Excel, - Increase in accuracy of 32%

Prague, The Capital, Czech Republic

1 year graduate programme with the purpose of developing future leaders.• Processing and validation of Transportation costs & Extra costs• Creation of Purchase orders and Billing Proposals through SAP ERP • Planning of container export from Mexico to EUR, APAC, Africa through SAP ERP & BuyCO• Spanish used as working language • Project Management: Proposal and Implementation of new bonus scheme with HR team (PDCA Methodology)• Project Management: Implementation and improvement of a Customer Satisfaction measurement for Export logistics in ABInBev (DMAIC/PDCA)

Coventry, United Kingdom

Life Reignited is a Warwickshire- based British start-up focusing on eradicating burn-out in the work-place through coaching. • Creation and launch of a Marketing Plan alongside company founder.• Developed advertising strategies through social media and webinars. • High organization and coordination skills by managing all social media platforms alongside my MSc studies.

Queijas, Portugal

- In charge of analysing SETH's CSR position in comparison to that of its parent company.- Conducted interviews with employees and the CEO.- Created presentations and comparison tables on Excel.- Required fast decision making and organisation. Helped develop my presentation skills.

Master Of Science - Ms

Bachelor Of Arts - Ba

International Baccalaureate