Inês Gomes

Inês Gomes Email and Phone Number

Customer Experience | Supply Chain @ Coca-Cola Europacific Partners
Inês Gomes's Location
Lisbon, Lisbon, Portugal, Portugal
Inês Gomes's Contact Details

Inês Gomes personal email

About Inês Gomes

Driven, curious, and caring. I am passionate about developing teams and driving change.So far, I have developed my career around enhancing Customer Experience, both by adapting the communication channels with the customer and through improving the supply chain that provides them with the end-product. My goal is to keep developing my career in the areas of leadership, transformation and project management.

Inês Gomes's Current Company Details
Coca-Cola Europacific Partners

Coca-Cola Europacific Partners

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Customer Experience | Supply Chain
Inês Gomes Work Experience Details
  • Coca-Cola Europacific Partners
    Customer Collaboration Senior Manager
    Coca-Cola Europacific Partners Jul 2024 - Present
    Portugal
  • Coca-Cola Europacific Partners
    Continuous Improvement Manager Otc
    Coca-Cola Europacific Partners May 2023 - Jul 2024
    Lisboa, Portugal
    • Supply Chain & Order to Cash process improvement.• Improvement opportunity identification & project implementation utilizing Lean & Agile project methodology.• Projects led include: Ontime Service Level implementation (3,4% improvement); Order management process re-design & SAP transaction implementation (98% usage rate within first month); Shelf life & SKU rationalization.• Project KPIs definition, implementation & continuous improvement• Change management & project follow up through daily and weekly routines with technical, operational & commercial teams.• Daily collaboration with a wide range of departments in different locations accross Europe.
  • Anheuser-Busch Inbev
    Supply Chain Manager Uk&I
    Anheuser-Busch Inbev Dec 2020 - Jan 2023
    Praga, Chéquia
    Supervising Inventory Deployment for the UK Network.• Leading, developing & coaching a team of 20 members in a fast-paced environment.• KPI setting & monitoring for team performance and network of 8 warehouses: Stock accuracy/location, Stock delivery on time/in full to customer, process automations.• Cost/budget monitoring: Unproductive movements, Ocean transportation Extra Costs, UK Warehouse footprint implementation Y+1• Strategy creation for UK Inventory Deployment Y+1: Warehouse footprint; people management; engagement initiatives; budget management; KPI setting; goals• Platforms/Systems used: SAP ERP; WMS; 09; Power BI, Excel, PowerPoint
  • Anheuser-Busch Inbev
    Customer Experience Team Lead Africa & Tr
    Anheuser-Busch Inbev Jul 2019 - Dec 2020
    Prague, The Capital, Czech Republic
    • Product Owner utilizing Agile Methodology to improve CSAT & NPS• Leading, developing & coaching a team of 6 members in a fast-paced environment.• Strong stakeholder management, operating with over 10 countries• Ensuring KPI adherence & improvement: NPS, CSAT, On Time resolution• Usage of Salesforce for daily operations and CRM• Project: Implementation of Net Promoter Score for International Logistics in ABInBev- Increase in NPS from -16 to 24.• Project: Forecasting tool to predict volume delivered vs. ordered by customers using SAP ERP, Excel, - Increase in accuracy of 32%
  • Anheuser-Busch Inbev
    Fast Track Leadership Programme Trainee
    Anheuser-Busch Inbev Aug 2018 - Jul 2019
    Prague, The Capital, Czech Republic
    1 year graduate programme with the purpose of developing future leaders.• Processing and validation of Transportation costs & Extra costs• Creation of Purchase orders and Billing Proposals through SAP ERP • Planning of container export from Mexico to EUR, APAC, Africa through SAP ERP & BuyCO• Spanish used as working language • Project Management: Proposal and Implementation of new bonus scheme with HR team (PDCA Methodology)• Project Management: Implementation and improvement of a Customer Satisfaction measurement for Export logistics in ABInBev (DMAIC/PDCA)
  • Life Reignited
    Marketing Intern
    Life Reignited Jan 2017 - Dec 2017
    Coventry, United Kingdom
    Life Reignited is a Warwickshire- based British start-up focusing on eradicating burn-out in the work-place through coaching. • Creation and launch of a Marketing Plan alongside company founder.• Developed advertising strategies through social media and webinars. • High organization and coordination skills by managing all social media platforms alongside my MSc studies.
  • Mt Højgaard
    Corporate Social Responsability Intern
    Mt Højgaard Aug 2015 - Sep 2015
    Queijas, Portugal
    - In charge of analysing SETH's CSR position in comparison to that of its parent company.- Conducted interviews with employees and the CEO.- Created presentations and comparison tables on Excel.- Required fast decision making and organisation. Helped develop my presentation skills.

Inês Gomes Skills

Marketing Research

Inês Gomes Education Details

Frequently Asked Questions about Inês Gomes

What company does Inês Gomes work for?

Inês Gomes works for Coca-Cola Europacific Partners

What is Inês Gomes's role at the current company?

Inês Gomes's current role is Customer Experience | Supply Chain.

What is Inês Gomes's email address?

Inês Gomes's email address is in****@****ail.com

What schools did Inês Gomes attend?

Inês Gomes attended University Of Warwick - Warwick Business School, Henley Business School, St. Julian's School.

What are some of Inês Gomes's interests?

Inês Gomes has interest in Health.

What skills is Inês Gomes known for?

Inês Gomes has skills like Marketing Research.

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