911 Dispatch, Call Taking, Training, Tactical Dispatch and Negotiations

• On call key holder for the retail store.• Trained new sales and customer service employees, including retail store, small business and corporate management.• Achieved or exceeded weekly and monthly sales and customer service quotas.• Performed phone, accessory, home entertainment and internet service sales and processed payments through multiple POS systems and manually.• Handled customers’ personal and sensitive information with the utmost confidentiality.• Educated customers on products and providing demonstrations.• Followed up with each customer to ensure a pleasant ongoing experience and to build relationships with each customer.• Played the role of Sales Support Representative and/or Store Manager when needed while accomplishing my sales dutiesTop 5 for Customer Satisfaction in 2010 and 2011 for the entire West Region.

• Responsible for greeting customers in a timely manner.• Provided customer service for billing, phones and any service issues.• Performed sales and assisting Retail Sales Consultants and management.• Tracked and maintained all aspects of store inventory.• Counted daily deposits and filing daily store paperwork.• Assisted store manager with general and clerical tasks.• Resolved issues over the phone with customers.

• Responsible for starting eye exams; Taking patients through pretesting and performing Optomap (Retinal Exam).• Assisted customers with their eyewear needs while building rapport.• Achieved sales goals and was consistently one of the top five sellers in the store• Contacted other doctors’ offices and insurance companies to verify prescriptions and vision coverage.• Assisted store manager with closing duties of the retail store.• Performed eyewear adjustments and repairs.• Educated customers in the use and maintenance of their contact lenses.Highest Customer Satisfaction in store for 2007.

• Responsible for transcribing and verifying over 500 entries in the company’s database on a daily basis.• Filed and organized loose paper documentation and forms.• Responsible for mail and time sensitive documents.Received multiple monthly awards for accuracy and quick completion of researching accounts and payments.