Ines Efendic Email & Phone Number

Toronto, Ontario, Canada

-Lead and mentor a high-performing team, driving performance and succession planning to meet SLAs and business objectives.-Oversee QMS compliance, ensuring alignment with ISO 9001:2015 standards and managing audits and non-conformance processes.-Spearhead process improvements and cross-functional projects to enhance operational efficiency and service delivery.-Lead the adoption of Monday.com to streamline task management and improve team collaboration.-Develop and manage Client Service Plans in partnership with Account Managers and Legal, ensuring client requirements are met effectively.

Toronto, Ontario, Canada

-Serve as the primary point of contact for client and consultant interactions, ensuring a positive experience through coaching, problem resolution, and onboarding support.-Coordinate job orders and recruitment coverage within ATS (Bullhorn), and manage follow-ups with the recruitment team to ensure timely placement of candidates.-Track and update Vendor Management System (VMS) statuses (Fieldglass, Flextrack, Beeline, Magnit, VectorVMS), providing feedback to the recruitment team and managing job progress.-Assess and match incoming resumes to job descriptions, submitting suitable candidates to clients or hiring managers.-Generate and distribute client reports (e.g., recruitment, QBR, contract expiry) to Account Managers and clients.

Toronto, Canada Area

-Revamped internal processes for sales, procurement, contract review, and relationship management to improve efficiency and controls.-Generated over $1.5M in revenue by exceeding sales targets and expanding outreach to C-suite and VP-level clients.-Led LinkedIn campaign strategies, increasing the number of proposals delivered to new prospects.-Boosted business development team performance through daily coaching on cold calling, follow-up, and closing techniques.-Developed a successful strategy to increase repeat business in the mining, construction, and utility sectors.

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Canada