Inés Fernández Serrano Email and Phone Number
Passionate about communication, beauty and fashion lover, my professional experience to date has provided me knowledge in the area of Marketing and Communication, having occupied positions regarding Influencer Marketing, CRM and Loyalty Marketing.Having travelled and lived abroad has provided me with the flexibility to work in diverse environments and with different cultures, developing a social and responsible vision of the world of business. Business Administration and Law graduate by ESADE Business and Law School. 7 languages: Spanish and Catalan native, English Cambridge Proficiency Exam, French advanced (B2 DELF), Italian, Portuguese and German basic conversation level.
Lacoste
View- Website:
- lacoste.com
- Employees:
- 9983
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Customer Experience And Engagement Manager IberiaLacosteBarcelona, Ct, Es
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Customer Engagement Manager IberiaLacoste Aug 2023 - PresentBarcelona, Catalonia, Spain
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Customer Loyalty SpecialistIsdin May 2022 - Aug 2023Barcelona, Cataluña, España-Design and implementation of customer retention strategies to increase loyalty and retain business. - Analisis of customer feedback regarding our experiences and platform-Implementation of changes and improvements in our experiences and platform- Implementation and reporting of experiences through measurable KPI's such as NPS, experience rating, qualitative feedback from experiences, annual surveys... -
Relationships And Influencer Marketing Junior SpecialistIsdin Jan 2020 - May 2022Barcelona, Catalonia, Spain- Definition of selection criteria for Worlwide KOL Strategy at ISDIN - Building of Influencer Marketing strategy at corporate level- Management of quarterly activations with content creators in line with brand strategy and objectives and monthly creative mailings to KOLs & influencers.- Research, approach and negotiation of potential collaborations and KOL- Implementation of Influencer Marketing strategy at Spain- KPIs measurement and analysis (audience growth, reach, engagement, traffic, conversion etc.)- Organization of events for KOL according to requirements, target audience and objectives - Digital advocacy, developing and delivering digital training to the marketing areas.
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Relationships TraineeIsdin Sep 2019 - Jan 2020
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Human Resources InternCofidis España Jun 2018 - Jul 2018Barcelona Y Alrededores, España -
Voluntary ConsultantOrganismo Judicial De Guatemala Jun 2016 - Aug 2016Huehuetenango, Guatemala
Inés Fernández Serrano Education Details
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Double Degree In Business Administration And Law -
Summer Business Program -
European Union Law -
St. Peters School Of BarcelonaPrimary, Middle And High School -
Public International Law
Frequently Asked Questions about Inés Fernández Serrano
What company does Inés Fernández Serrano work for?
Inés Fernández Serrano works for Lacoste
What is Inés Fernández Serrano's role at the current company?
Inés Fernández Serrano's current role is Customer Experience and Engagement Manager Iberia.
What schools did Inés Fernández Serrano attend?
Inés Fernández Serrano attended Esade Business & Law School, 고려대학교, Georgetown University Mcdonough School Of Business, King's College London, St. Peters School Of Barcelona, Center For Transnational Legal Studies.
Who are Inés Fernández Serrano's colleagues?
Inés Fernández Serrano's colleagues are Chaïma El Masri, Thaise Viveiros, Sam Dahdouh, Chafika Madi, Giuseppe Mele, Daniel Crivaro, Solenn Teissiere.
Not the Inés Fernández Serrano you were looking for?
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Inés Serrano Fernández, PhD.
Profesora Col. Doctora Universidad Ceu San Pablo Psicoterapeuta Consulta PrivadaMadrid1gmail.com
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