Inês Garrinhas Email & Phone Number

Lisbon, Lisbon, Portugal

NOS - Solvatio Despistes Técnicos e Avarias-Enhanced and resolved issues within the existing features for NET automated troubleshooting in Solvatio-Developed, enhanced, and resolved features for VOICE automated troubleshooting in Solvatio-Developed, enhanced, and resolved features for TV automated troubleshooting in Solvatio-Created and executed unit tests and scenarios to validate solutions in Solvatio-Automated tests on NTX to ensure efficient troubleshooting flows-Conducted post-release validation tests to ensure product quality-Monitored Solvatio API environment, identified findings, and effectively communicated them to stakeholders.

Lisbon, Lisbon, Portugal

NOS - Solvatio Despistes Técnicos e Avarias-Enhanced and resolved issues within the existing features for NET automated troubleshooting in Solvatio-Developed, enhanced, and resolved features for VOICE automated troubleshooting in Solvatio-Developed, enhanced, and resolved features for TV automated troubleshooting in Solvatio-Created and executed unit tests and scenarios to validate solutions in Solvatio-Automated tests on NTX to ensure efficient troubleshooting flows-Conducted post-release validation tests to ensure product quality-Monitored Solvatio API environment, identified findings, and effectively communicated them to stakeholders.

Lisbon, Lisbon, Portugal

MVP EDP Chatbot-Developed and configured Azure resources to successfully build an Employee Care Chatbot for EDP.-Implemented functional flows on Microsoft Bot Composer, ensuring seamless access to organizational resources for EDP employees.-Trained the chatbot to proficiently address user inquiries and provide accurate responses.

Lisbon Area, Portugal

- Checking Tickets - Directing people to their assigned seats. - Answering questions and assisting people to find facilities like restrooms, concession stands, etc. - Settle seating disputes and help solve other customer concerns.

Lisbon Area, Portugal

- Set-up, manage and report on programmatic campaigns across multiple verticals and platforms- Closely monitor campaigns for full, on time and efficient delivery- Analyse campaign performance and deliver insights to accounts- Implement budget and performance optimizations to meet client's KPIs

Lisbon Area, Portugal

Core tasks:- Implementation, testing and debugging of tracking solutions using Google Tag Manager for platforms such as Google Analytics, Google Ads, Facebook Ads, etc.- Google Analytics set up for the correct collection and display of data.- Segment in Google Analytics based on behavior, conversion funnels, etc.- Conversion Rate Optimization tests using Optimizely and Google Optimize- Reporting on the overall performance of the website and specific actions taken using Google Data Studio- Create, verify and manage client's locations in Google My Business- Manage content in WordPressCore tools:- Google Analytics- Google Tag Manager- Google Optimize- Google Data Studio- Google My Business- WordPress

Lisboa E Região, Portugal

Core tasks:- Build FMCG reports according to the customer’s needs- Maintain reports and data consistency - Analyse and provide data insights when queried by the client- Ensuring data security in accordance to the safety rules of the company- Management of the customer’s access to data- Use of core BI tools for specific data analysis and processing- Manage several tasks and clients on a tight scheduleCore tools: - Microsoft Office Power View ® - Microsoft Office Share Point ® - Microsoft Office Excel ®

Lisboa E Região, Portugal

Core tasks: - Analyse and compare the inventory on system and in the warehouse in MEA region- Understand and justify discrepancies in the inventory, whether in the warehouse or in the system- Make the necessary amendments on system to match the stock available in the warehouse- Scheduling periodic stock counts in the different warehouses. - Yearly balance of money gained/lost from extra/missing units.Core Tools: - Microsoft Office Excel ® - I+

Lisboa E Região, Portugal

Handling the customers' information (creating, editing, deleting user's data from system). Creating, editing and assigning the plans requested by the customer.

Research to provide experimental results for my master thesis about the recovery of glass from the mechanical and biological treatment heavy reject.

Academy, Digital Marketing

Digital Marketing Strategy Web Copywriting Digital Advertising E-mail Marketing SEM - Search Engine Marketing SEO - Search Engine.

Master Of Science (Msc), Environmental Engineering Technology/Environmental Technology

Bachelor'S Degree, Computer And Information Sciences, General

Not finished

12º Ano, Science And Technology