Tour Director
Current
Nov 2024 - Present
AeroLeads people directory · profile
Ines Hamidou Email & Phone Number
Forbes trained professional | passionate about people | Senior Leader in Customer Service & Events Management (B2B/B2C) | I have crafted my expertise on models made to build exceptionally talented teams through passion!
at
Tauck
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Forbes trained professional | passionate about people | Senior Leader in Customer Service & Events Management (B2B/B2C) | I have crafted my expertise on models made to build exceptionally talented teams through passion!
Location
Paris, Île-de-France, France
Company size
Who is Ines Hamidou? Overview
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Quick answer
Ines Hamidou is listed as Forbes trained professional | passionate about people | Senior Leader in Customer Service & Events Management (B2B/B2C) | I have crafted my expertise on models made to build exceptionally talented teams through passion! at Tauck, a company with 465 employees, based in Paris, Île-de-France, France. AeroLeads shows a matched LinkedIn profile for Ines Hamidou.
Ines Hamidou previously worked as Tour director at Tauck and Manager du service client at Ponant. Ines Hamidou holds Master'S Degree from Icn Business School.
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Tauck
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Profile bio
About Ines Hamidou
Passionate, experienced, Forbes-trained Senior Leader in #Training&Development, #Guest Relations, #Events Management, I strive to build and foster environments of growth, inspiration and passion in my work places.*** What do I believe in?Going the extra mile, looking outside the box and empowerment of team members!*** What do I like most in my career path?Developing people!I am passionate about provinding my teams the necessary learning resources to empower them and help them reach their full potential.Strong of demonstrated skills as a leader in the customer service industry, I have crafted my expertise on models made to build exceptionally talented teams through passion.Excellent time management and organizational skills;Ability to multi-task and work in a high-pressured environment;Strong communication, interpersonal, and conflict resolution skills;A genuine passion for delivering exceptional customer service and experiences;Proven ability to lead, motivate and inspire a team;Meticulous attention to detail and able to manage priorities in line with the business needs ->Are some of my skills!
Current workplace
Ines Hamidou's current company
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Tauck
9 roles
Ines Hamidou work experience
A career timeline built from the work history available for this profile.
Manager Du Service Client
- Gestion des opérations quotidiennes du service client- Management d'une équipe- Rédaction du Journal de Bord avec toutes les parties prenantes des autres départements- Gestion des litiges et réclamations
Nov 2022 - Dec 2022
Head Of Customer Service
Head of Customer Service, Member of the Board of Directors.- Implementation, analysis and deployment of the customers service strategy- Multi-channels customers satisfaction management on all social media- Seamless customer experience- Monitoring, measurement and management of customer relations KPIs- Maintaining dashboards and activity reports- Quality.
Sep 2020 - Nov 2022
Guest Services Manager
- Ensuring upscale customer service to a high-class clientele- Daily monitoring of the Front Office Team operations: upgrades, special requests, cocktail parties, lost luggage, amenities, hosting guests’ tables, embark/debark operations (check-in & out), etc.- Anticipate and exceed high clientele unstated needs at a fast-paced rate, service to Concierge.
Feb 2017 - Jan 2020
Guest Relations Leader
Guest relations manager of 100 team members in the Disneyland Paris resort- Development and supervision of teams in the context of guests' claims and complaints, linked to the activity of the site as a whole (parks, hotels, restaurants, stores, etc.)- Development, implementation and monitoring of the customer service strategy to ensure customer.
Feb 2015 - Feb 2017
Retail Guest Services Manager
- Intercultural management of British, Canadian, French and American teams- 16 luxury stores of +20M€/yr. Dior, Guerlain, Thierry Mugler, Givenchy, amongst others- Responsible for the BtoB segment of the branch in addition to daily BtoC management- Partnership with B2B clients to bring and develop their lines on the site: Transatlantic fine wines, Deutsch.
Feb 2014 - Feb 2015
Groups & Events And Operations Leader
- Group and seminar privatizations such as Air France, or the Ile de France Region- Budgeting of the event, from the expression of the client's initial need until the day of the event, planning over several months, logistical organization of the teams, deployment on the day- Very large events (up to 30,000 customers per date)- In charge of planning.
Jan 2010 - Feb 2014
Guest Relations Representative
- Addressing guests concerns and challenges- Continuously seeking opportunities to improve the guests experience and stay by responding to expressed and non-expressed needs- Immediate problem resolution- Strong written and verbal communication, including phone skills- Proven ability to multi-task and think fast under pressurE
Mar 2009 - May 2010
Financial Auditor
Internship, followed by full time employment as a financial auditor into the “ICE” department of the company (Information, Communication & Entertainment) - Gaining information about the financial records of companies audited, in order to give an independent assessment of the fairness by which the financial statements are presented by the management..
Apr 2008 - Mar 2009
Team & coworkers
Colleagues at Tauck
Other employees you can reach at tauck.com. View company contacts for 465 employees →
LV
Lieke Vloedgraven
Colleague at Tauck
Dijon, Bourgogne-Franche-Comté, France, France
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MG
Marie Gratton
Colleague at Tauck
Hawkesbury, Ontario, Canada, Canada
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GL
Gabrielle Landau
Colleague at Tauck
Bellingham, Washington, United States, United States
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JP
Jerry Pilgrim Frgs
Colleague at Tauck
Greater Brisbane Area, Australia
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AM
Anna Marie Cort
Colleague at Tauck
New York City Metropolitan Area, United States
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AM
Anastas Mihaylov
Colleague at Tauck
Varna, Varna, Bulgaria, Bulgaria
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AG
Armin Geiger
Colleague at Tauck
San Francisco, California, United States, United States
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KS
Kendra St. John
Colleague at Tauck
Spring Arbor, Michigan, United States, United States
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KF
Karina Frosceno
Colleague at Tauck
Shelton, Connecticut, United States, United States
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SR
Serisha Ramdhani
Colleague at Tauck
Kensington, New South Wales, Australia, Australia
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Lieke Vloedgraven
Colleague at Tauck
Dijon, Bourgogne-Franche-Comté, France, France
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MG
Marie Gratton
Colleague at Tauck
Hawkesbury, Ontario, Canada, Canada
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GL
Gabrielle Landau
Colleague at Tauck
Bellingham, Washington, United States, United States
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JP
Jerry Pilgrim Frgs
Colleague at Tauck
Greater Brisbane Area, Australia
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AM
Anna Marie Cort
Colleague at Tauck
New York City Metropolitan Area, United States
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AM
Anastas Mihaylov
Colleague at Tauck
Varna, Varna, Bulgaria, Bulgaria
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AG
Armin Geiger
Colleague at Tauck
San Francisco, California, United States, United States
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KS
Kendra St. John
Colleague at Tauck
Spring Arbor, Michigan, United States, United States
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KF
Karina Frosceno
Colleague at Tauck
Shelton, Connecticut, United States, United States
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SR
Serisha Ramdhani
Colleague at Tauck
Kensington, New South Wales, Australia, Australia
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6 education records
Ines Hamidou education
Master'S Degree
Master'S Degree
Khâgne - 2Ème Année De Classe Préparatoire Littéraire
Hypokhâgne - 1Ère Année De Prépa Littéraire
Manager D'Activité De Formation
FAQ
Frequently asked questions about Ines Hamidou
Quick answers generated from the profile data available on this page.
What company does Ines Hamidou work for?
Ines Hamidou works for Tauck.
What is Ines Hamidou's role at Tauck?
Ines Hamidou is listed as Forbes trained professional | passionate about people | Senior Leader in Customer Service & Events Management (B2B/B2C) | I have crafted my expertise on models made to build exceptionally talented teams through passion! at Tauck.
Where is Ines Hamidou based?
Ines Hamidou is based in Paris, Île-de-France, France while working with Tauck.
What companies has Ines Hamidou worked for?
Ines Hamidou has worked for Tauck, Ponant, Leroy Merlin, Disney Cruise Line, and Disneyland Paris.
Who are Ines Hamidou's colleagues at Tauck?
Ines Hamidou's colleagues at Tauck include Lieke Vloedgraven, Marie Gratton, Gabrielle Landau, Jerry Pilgrim Frgs, and Anna Marie Cort.
How can I contact Ines Hamidou?
You can use AeroLeads to view verified contact signals for Ines Hamidou at Tauck, including work email, phone, and LinkedIn data when available.
What schools did Ines Hamidou attend?
Ines Hamidou holds Master'S Degree from Icn Business School.
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