Leveraging data to support companies on their transformation for a sustainable economy.

Capgemini investit depuis de nombreuses années dans le partenariat avec l'éditeur Salesforce afin d'accompagner ses clients dans leur transformation digitale. Capgemini est aujourd'hui le leader en France sur les projets Salesforce (Commerce Cloud, Service Cloud, Marketing Cloud, Community Cloud, Mulesoft, Field Service Lightening, etc).

In charge of the e-commerce, CRM and mobile offer in a connected commerce and omnicanal context for brands.Main solution implemented : Salesforce Commerce, Marketing and Service Clouds. Salesforce projects specialization - orchestration of the value proposition of our different practices : Ecommerce & Omnichannel, Customer Engagement, Mobile and Data & Consulting.In charge of a portfolio of Fashion retailers including the LVMH Group.

• Defining sales operations and marketing strategy: following up KPI’S, budgets, e-merchandising, CRM, SEO, Social Media and traffic acquisition• Data operations: analytics, monitoring, and data-driven solutions• Project: following up technical developments, new features and website performances• Sales: Lead business development efforts, manage relationships and revenue for retailers, identifying new business opportunities and revenue streams• Management: following up individual performance and achievement of the team

• Managing a team of business developers: following individual performance and achievement based on daily KPI’s • In charge of Trade Marketing operations : building strong relationships with brands, setting up media campaigns and data analysis• Source, prospect, negotiate with new partners to build strong relationships by increasing their revenues : negotiation of complex partnerships involving complicated contract negotiations• Customer success management : improving process to provide best service quality to clients• Developing CBT: creating synergies with sisters companies of Rakuten Group (Play.com, Rakuten.es, Rakuten.com, etc.)

• Managing a team of 3 people: following up individual achievement with daily reporting• Recruitment of strategic merchants for the beauty and fashion categories • Coordinating exchanges between professional sellers, technical and customers service teams: field and import files follow up, orders, claims, cancellation, products compliance and conformity • Daily work with marketing, SEO, SEM, after sales, technical and legal teams• Planning and following businesses operations, working with the marketing department, recommendations on technical changes

• Merchants sourcing, benchmarking and negotiating prices on a daily basis for the Fashion and beauty market• Recruitment of strategic merchants for the beauty and fashion categories • Sourcing on international tradefairs, meeting suppliers and negotiations ( Who's Next – Paris, Prêt-à-Porter – Paris, Salon de la Lingerie – Paris, etc.)• Coordinating exchanges between professional sellers, technical and customers service teams: field and import files follow up, orders, claims, cancellation, products compliance and conformity • Reporting, KPIs analysis and monitoring Women Fashion category: offer’s competitiveness and catalog optimization – stock, prices, shipping, product pictures – increase number of online references, technical and businesses recommendations to merchants

• Successfully negotiated lease and sales contracts on behalf of my clients• Developed email marketing platform for group and individual agents to more effectively communicate with clients• Developed lead generation tools by creating websites serving niche areas and using SEO best practices

• Negotiating offers and services to migrate telephonic network for large companies (+ 500 employees)• Benchmark of merchants needs and following up throughout the migration process• Planning, drafting retro-planning and coordinating the migration of telephonic networkavers la France entière

• Analysing the French market of loyalty programs• Presentation of the benchmark to the Lafayette Group