Inês Maria Tavares Marques Email & Phone Number

Lisbon, PT

Lisbon, Portugal

Lisbon

Implemented and managed the Midterm Rentals Department, evolving it from a project into a well-established business model and expanding the apartment portfolio in under two years.I improved customer retention and direct bookings through high-quality service, secured lease agreements, and ensured tax compliance. Additionally, I managed apartment viewings.

Lisbon

Classified booking leads, conducted partner meetings, and improved communication procedures, driving business growth and efficiency. Identified under-served areas to expand market presence.

Lisboa, Portugal

I welcomed guests, handled check-ins/outs, and provided itinerary suggestions for trips around Portugal, supported Housekeeping and Food & Beverage teams, and as Reception Supervisor, I oversaw operations and trained staff, while ensuring smooth hotel operations on rotating schedules.

Alvito, Beja, Portugal

Designed a tourist route through Portugal's fortresses, utilizing Google Maps, ArcMap, and Canva. Leveraged creativity and technical tools to develop an engaging and visually appealing travel experience.

Lisbon

Parque Das Nações, Lisboa, Portugal

Managed Nespressos´s customer portofolio.Contacted customers, scheduled deliveries, managed cancellations and tracked deliveries.