Experienced in B2B, B2C and Omni-channel operations as an intern- Receiving and responding to customer enquiries and feedback in our B2B and B2C selling channels- Resolving enquiries with the support of the store network- Reporting process issues promptly and supporting with feedback- Participated in conducting Quality Assurance audits using existing check lists

During the christmas campaign atPandora, I contributed to a dynamic and fast-paced retail environment. My responsibilities included: - Providing exceptional customer service- Assisting customers with their purchases- Ensuring the store was well-organized and visually appealing.- Handling POS transactions