Inessa Bareka Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

- Liaised with Product Management, Engineering and TechOps to manage Release Process and development lifecycle. - Introduced dashboards to automatically track deployed to all environments, microservices and their versions. - Worked with the teams on implementing DAT in testing environments to ensure proper quality gate coverage. - Ensured that the release data is up to date via helding Go/NoGo meetings before every release.- Ensured smooth delivery process by working with CI/CD tools and techniques. - Managed and coordinated delivery requests that resulted in a smooth release process across cross-environments (productions, pre-productions and sandboxes).

Warsaw Metropolitan Area

- Developed and integrated Customer Support Processes by hiring the team, planning the workload and appropriate resource alignment to meet customer needs and product development lifecycle. - Reduced response time by 35% and ticket resolution time by 25% by analyzing customer satisfaction metrics, SLA requirements compliance, collaborating with key business stakeholders, and following standard SCRUM procedures with the technical team. - Increased customer satisfaction rate by managing custom complex projects for highly customized enterprise clients.- Managed customer support departament by being the main point of escalation for all customer related issues.- Delivered bug fixes and new features by working collaboratively with the Product team. - Ensured all team members are satisfied with their role and responsibilities by onboarding new team members, creating tailored development plans for their growth. - Provided Customer Success Team with all the info and tools to serve our customers better by maintaining daily communication, preparing internal documentation, and developing clear processes. - Actively participated in the creation and maintenance of project documentation, ensuring clarity and continuity in order to decrease the number of support cases and configurational issues.

California, United States

- Communicated with Development and Quality Assurance teams to resolve issues promptly.- Upheld constant communication to our customers in order to collect all the details related to the issue and provide the best solution in a timely manner.

Belarus, Minsk

Technical support consultation for IGG's flagship product, the renowned mobile game "Lords Mobile."- Providing solutions to technical queries and ensuring an optimal gaming experience for users.- Collaborated closely with the technical team, actively participating in ongoing product improvements and contributing valuable user feedback for enhancements.

Bachelor'S Degree, Logistics & Economics

Activities and Societies: Participated in 2 exchange projects: - 1 year project in Germany - 6 months project in USA

Education record

Information Technology Project Management