Inessa C. Duc Email & Phone Number

Zurich, Switzerland

• Responsible for defining and implementing work methods and reviewing processes with focus on optimization.
• Project leadership to implement OKRs for IT Department, giving directions to managers to create objectives and goals for the area and defining KPI management process.
• Acting as PMO for a Order-to-Cash project, defining and implementing Project Governance with focus on improving short, medium and long-term management.

Responsible for building and implementing Healthcare Revenue Cycle Management solutions, creating impact for more than 50 hospitals. Consultancy in processes review and creation of Power BI dashboards, in order to maximize revenue and ensure quick payment of claims.

Rio De Janeiro, Brazil

Report to the Planning Manager and management of 9 employees. Responsible for demand planning (S&OP) for electronics, computers, video games and stationery items. Monthly purchase of US$20 million, distributed over 2,000 SKUs and inventory management of US$80 million.

Rio De Janeiro, Brazil

• Report to the Supply Chain Manager and management of 9 employees. Responsible for planning apparel procurement (S&OP). Monthly purchase of US$ 10 million, all over 5,000 SKUs (national and international). Inventory.
• Leadership of a project to increase the Fill Rate number of a provider, resulting in a 88%-increase of the indicator and expected return of US$ 3 million per year in sales, by purchase processes adequacy to the.
• Implementation of procurement method via MRP, reducing the Store Shortage of items A in 26% and increasing the assortment purchase in 70%.

Rio De Janeiro, Brazil

• In charge of forecast sales, procurement planning and reordering of goods in distribution centers and stores. Negotiation with electronics suppliers (TVs and sound devices) to improve assortment in stores and daily.
• Market Intelligence (MI) Study to identify opportunity to practice different sales prices depending on the city/state the store is located, aiming at margin and sales increase of the TVs and Sound Devices department.

Rio De Janeiro, Brazil

• Job rotation experience and project development related to mapping, prioritization and automation of manual processes in the Shared Services Center (SSC) area.
• Mapping of activities of more than 170 employees, resulting in the prioritization and scope setting of 3 automation projects (potential reduction ~ 8,500 man-hour / year).

Minas Gerais, Brazil

• Report to Maintenance Planning Coordinator and management of 2 employees. Planning and controlling of preventive maintenance of railway maintenance equipments, according to specific triggers, scopes and specifications.
• Implementation of Overall Equipment Effectiveness (OEE), as well as reduction in errors and delays in inputs.
• Implementation of Preventive Maintenance Plan (up to 5 years), based on productivity, triggers and increased equipment efficiency.

Minas Gerais, Brazil

Report to QMS Coordinator and management of 2 employees. Responsible for mapping and process control, execution of improvement projects and risk analysis in all areas of the company, to obtain ISO 9001 certification.

Minas Gerais, Brazil

• Management of manufacturing processes, controlling waste of time and material to increase productivity.
• Built and implementation of a One-Page Report for daily monitoring of production productivity, based on dashboard methodologies, PDCA and 5W2H.