- Manage the end-to-end subsidy request process, including IBI rebate, IRPF tax incentive, and Next Generation government grants.- After-sales process optimization, helping to design and implement the customer service strategy- Customer Relationship Management (CRM - Salesforce)- Manage omnichannel communication with customers, including chat, phone, and email, in collaboration with the after-sales department.

- Administrative and logistical support to marketing and production department - Business travel planning for all producers and talent (Amex and Travelperk)- Liaise with providers and shipping partners -Manage payments and finance tasks with SAP-Control and management of production budget - Liaise with HR department regarding talent contracts

- Implementing social media and communication campaigns in collaboration with the press department- Creating engaging content for all our social media accounts - Responding to comments and customer queries in a timely manner- Greeting visitors and manage effectively calls of our clients and distributors - Market analysis - Create email databases for marketing purposes

- Provide implementation guidance to new customers - Help clients with the onboarding process of the software - Content management tasks- Continuous product training to drive improvement in support quality of clients - Coordinate new accounts with sales department - Be a liaison between clients and the IT department for technical issues and the setting up of new software features. - Research and analysis of new markets - Results monitoring and ongoing relationship with clients

- Inbound and Outbound calls to potential new customers.- Upgrade and Renew current customers.- Qualify leads given and turning them into business opportunities.- Take full ownership of direct sales in the region and reach KPI’s and Sales targets.- Achieve excellent customer service and proactively respond to client queries.- Performs database and record keeping activities

- Assuring a swift and complete implementation of Kigo solutions for all new customers;- Responsible for the timely and successful delivery of Kigo products and services to the customers;- In charge of building and maintaining strong long-lasting customer relationships;- Up-selling of additional professional services to existing customers;- Acting as a mediator between the customer and all relevant departments;- First contact person for questions related to each customer account.

- Account manager tasks (B2B) for the associated hotels and apartments in our portafolio- Registration and daily maintenance on the most prominent OTA’s (i.e. Booking, Expedia, Homeaway, Venere, Hotelbeds, HRS)- Revenue management and online distribution analysis- Benchmarking and price strategy- Content optimization in English and Spanish- Mediator for the clients for issues related with reservations- SEO and Social Media assistance (writing blog articles, increasing SM presence, Facebook, Twitter, etc.)- Assistance in online reputation (Tripadvisor, Trivago, Review Pro)Some of our portafolio clients: http://www.hotelsconsulting.es/clientes/

- Account management tasks (B2B and B2C) for hotels of the national territory- Prices and competitors analysis- First contact person for questions, issues, training and assistance for both independent hotels as well as large national and international hotel chains- Content management (content optimization Spanish and English)- Assistance on marketing campaigns and promotions- Acquisition of new hotels- Get better allotment and rates- Visit the most important Travel Fairs - Assistance in integration processes for XML connections- Collaboration with the reservations department as mediator solving problems and questions between customers and hotels.