Inez Aceves Email & Phone Number

San Diego County, California, United States

Healdsburg, California, United States

Healdsburg, California, United States

· Supported local wineries, restaurants and other tourist-oriented spots by promoting events to hotel guests.· Contacted previous guests and potential visitors, promoting events and hotel to build clientele base.· Developed and maintained front desk concierge book to provide visitors with access to relevant local information.· Arranged custom deliveries of.

Healdsburg, California, United States

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations

Healdsburg, California, United States

• Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.
• Guiding guests through all phases of their experience at the venue while commanding full menu knowledge and preparation methods at all times.
• Working as a team and effectively communicating with management, bartenders and service staff in order to fulfill and address any issues or needs requested by guests and or other Associates

Healdsburg, California, United States

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring hotel standards.
• Prepare rooming list with the proper information, controlling and blocking rooms.
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system.
• Understanding the selling strategy for the hotel by knowing the status of room inventory and following it.
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.

San Diego, California, United States

• Shadowing members of the Accounting department as they perform their duties.
• Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records.
• Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company and clients.
• Serves callers by greeting, welcoming, and directing them appropriately.
• Operates telecommunication system by following manufacturer’s instructions

San Diego, California, United States

• BARISTA & BARTENDER
• Built relationships with cliental to ensure and provide quality service.
• Used knowledge of drink formulas and training skills to provide quality coffee beverages and cocktails.SERVER ASSISTANT
• Assists in maintaining the cleanliness of the restaurant in all areas.
• Ability to work on a team in a fast-paced high-volume environment with multi-tasking while maintaining exceptional service to the guest.HOST
• Addressed guest inquiries, solved problems and provide retail product.

Greater San Diego Area

• Provided reports analyzing preferred customers' financial status in support of sales of new products.
• Performed as a team member in cross-selling bank products to customers.
• Performed a variety of duties including, responding to customer inquiries, processing transactions, customer requests, resolving complex issues, and making quality sales referrals.