Inez Cahyani Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Partner clients in their Customer Experience journey to onboard, scale, and realize the value of their experience management ecosystem investment.Responsibilities include:(1) Relationship management: Own and manage the long-term success of customer programs and multi-level client stakeholder relationships(2) Portfolio Management: Drive operational and financial targets, at scale, through management of account portfolio including margin, utilization, and top-line growth targets(3) Delivery management: Manage the delivery scope, schedule, budget, and client satisfaction for both implementation and managed services accounts; including handling internal and external escalations(4) Team Management: Lead and coach matrix team including subcontractors in deploying and managing Medallia solutions(5) Customer success: Guide clients on best practices and latest product developments, articulate clients business case to drive internal product enhancement requests

New York, Ny, Us

Helped Financial Services clients to achieve their business goals through Change & Project/Program management, technology risk remediation, as well as communicating shared vision and alignment by defining Target Operating Models

New York, Ny, Us

New York, Ny, Us

Armonk, New York, Ny, Us

Solution delivery for Singapore’s leading landlord (Feb 2015 – present) - Pioneered TRIRIGA custom implementation in Asia- Oversaw design, build, and integration for 2 master data modules- Led a team of 3 to develop 20 integration interfaces 4 months ahead of User Acceptance Test- Composed outbound integration manual for knowledge transfer and future maintenance assistanceApplication support for Asia’s leading bank (Jul 2014 – Jan 2015) - Improved revenue by up to 30% by monitoring clocking, milestones, and initiating escalation- Established framework for team's financial projection and weekly status reportingAdditional role:Management Trainee Program Country Focal (Mar 2015 – present) - Prepared briefing deck and assisted in onboarding of 23 recruits- Presented to about 100 audience in campus recruitment talk - Reverse-mentored Partner and Associate Partners on improving social media eminence- Organized round-tables with executives; developmental, and social activities for the management traineesManagement Choice Awards:- Show Personal Interest (2014)- Dare to Create Original Ideas (2015)

Dublin 2, Ie

Drove a database migration and consolidation project with a motley crew of seven, completing it one week ahead of time- Led a team of 7 in migrating more than 15,000 deliverable from numerous sources into a consolidated, improved database - Liaised with Service Support Team and Project Management Office personnel in the Philippines to troubleshoot deliverable migration and for proper handover

Walldorf, Bw, De

Filed patents for a healthcare queue management system and urban transportation solutions conceptualized in diverse, multi-nationality teams based on Design Thinking methodology

Pune, Maharashtra, In

- Tested system and worked closely with developers to ensure the deliverance of functional, quality product to 3 overseas clients- Composed a guide for operating a portal, expected to reduce training time for new staffs by 30%- Presented on security threats in social media platforms and how to mitigate them

Bachelor Of Science (Bsc), Information Systems And Strategic Management

'A' Level, Science