Infanee Claiborne Email & Phone Number

- Provided resolutions to customer's technical and non-technical inquiries regarding integrations via inbound calls - Identified cross-promotional sale opportunities for every interaction, and regularly exceed monthly targets potential sales opportunities for extended warranties and accessories- Utilized CRM and database systems for pipeline management and outreach

- Served as the subject matter expert for customer inquiries- Managed a pipeline of customers with accurate and efficient service - Documented conversations within company CRM to track all interactions, requests, problems and solutions - Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up

Vicksburg, Mississippi, United States

- Ensured exceptionally high level of customer service with daily store operations - Implemented 1-on-1 meetings to develop employee skill sets and monitor performance related to customer satisfaction and retention for staff - Interpreted operational feedback and data to improve workflows and prevent churn- Exceeded district and store sales metrics every quarter

Vicksburg, Mississippi, United States

-Completed daily recovery tasks to keep areas clean and neat for maximum productivity.-Operated cash register, collected payments and provided accurate change.-Helped customers find specific products, answered questions and offered product advice.-Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.-Continuously met sales goals via strategic prospecting.

Vicksburg, Mississippi, United States

-Promoted services to drive revenue, liaising with sales team members, providing quotes, and drafting proposals for client presentations.-Directed food delivery and presentation to maintain catering operations.-Developed and cultivated lasting relationships within the community, promoting business opportunities through effective communication and interpersonal talents.-Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.-Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.-Delegated tasks to employees and monitored activities and task completion.-Supervised and led employees to maintain productivity and customer service levels.-Positioned skilled staff in key areas throughout shift to optimize department productivity.

Certificate, Data Analytics

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High School Diploma