Achievements/ Tasks• Exceeded annual revenue target by 15% - 20% in the year 2019.• Increased sales by creating numerous initiatives to highlight successes including monthly recognition, weekly sales calls and quarterly meetings.• Managing organizational sales by developing a business plan that covers sales and revenue control.• Tracking sales goals and reporting results as necessary.• Coordinating and managing the team on lead generation.• Understand the ideal customers and how they relate to our products.

Achievements/ Tasks• Promoted to Assistant Manager of Sales.• Met and exceeded sales goals for 3 consecutive years by maintaining and creating a consistent pipeline.• Build credibility, establish rapport, and maintain communication with corporate and governmental clients at multiple levels.• Created and developed sales strategies, and business development plan for middle east market.• Built strong rapport with clients and stakeholders over the telephone and in person.

Achievements/ Tasks• Promoted to Assistant Manager of Guest Relation.• Achieving personal target of 250 - 300 confirmed bookings per month including FIT and group.• Dealing efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.• Ensuring that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.• Maximizing revenue by converting enquiries, recognizing business prospects and opportunities to up-sell value additions and services.• Exercising effective listening to capture relevant information and provide a premium experience for the guest.

Achievements/ Tasks• Employee of the month for 4 consecutive months.• Resolving the most complex customer service issues using creative problem solving.• Listening actively to customers and documenting information during calls.• Seize opportunities to up-sell products when they arise.• Build sustainable relationships and engage customers by taking the extra mile.