•Worked as a Senior Business Analyst with Aventra Group on 6 months contract for the Maritime Logistics Project, SaaS Analysis and API Integration.•Taking participation in As Is Analysis for Aventra’s one of the clients Data Orchestration and Integration Project migration by providing valuable inputs.•Active participation in the requirement gathering session, clients’ interview, creating surveys and POC•Working knowledge of Microsoft ADO Board•Basic working knowledge of Wireframe tools like Figma.•Good knowledge of process workflow sketching tools like MS Visio, Draw.io and Lucid Chart•Good hands-on on Microsoft PowerPoint.•Active participation in the ADO board management and tickets management and ADO tickets updating along with leading the internal and external discussions and documentation related to the project

• Accomplished Associate Manager Business Analyst at NEC Corporation India's - Logistics Business Unit, specializing in aligning cutting-edge solutions with dynamic logistics industry requirements.• Proficient in solution design, proposal management, technology implementation, and project coordination for diverse logistics needs.• Expertise in optimizing logistics processes through innovative solutions, including Track and Trace, Last Mile delivery, Logistics Journey optimization, WMS, Simulation Triangulation, Gate Automation Systems, ICD, Yard Management, and Drone Surveillance integration.• Actively participate in all phases of solution deployment, from requirement discussions and mapping to technology demonstrations and project planning.• Well-versed in comprehensive business analysis, requirement gathering, solution integration, project management, and seamless project delivery coordination.• Collaborate with prominent government and private sector logistics and shipping giants showcasing adaptability and stakeholder engagement prowess. E.g., Adani Mundra Ports, Balmer Lawrie Ltd, Punjab State Mining and Transport Ltd., ACTL ICD Faridabad, • Skill Highlights: Innovative Solution Design, Business Analysis, Requirement Elicitation, Technology Integration, Project Coordination, Stakeholder Engagement.• Industry Expertise: Logistics Optimization, Track and Trace, Last Mile Delivery, WMS, Simulation Triangulation, Gate Automation, ICD, Yard Management.

• Proficiently engaged in Business Analysis, Requirement Gathering, BRD creation, POC execution, and comprehensive Project Management & Implementation.• Instrumental in shaping efficient Standard Operating Procedures (SOP), crafting User Stories, conducting UAT, and overseeing Return to Production (RTP) processes.• Expertly managed a key account, Landmark Group MEA, as a Customer Success Manager and Senior Solution Engineer, driving successful outcomes and client satisfaction.• Worked with Some of the notable clients in MEA – Landmark, Hilti Tools Qatar, Alshaya, Chaloub Group, TAM Logistics, Posta Plus.• Handled 25+ 3PLs (Emirates Post, Careem, LMD, Posta Plus, Shipa, ARAMEX etc.) for a courier aggregator project for Middle East and Africa.• Pioneered the understanding, design, and implementation of strategic business processes that significantly enhanced Landmark Group's Last Mile Logistics operations across the Middle East.• Worked on creating the Omnichannel Dashboard Solution for Landmark Courier Aggregator project for integrating 25+ 3PLs with Landmark Last Mile Journey.• Acknowledged for the ability to bridge the gap between technical solutions and business needs, ensuring optimal performance and alignment within the logistics and last mile domain.• Skill Highlights: Business Analysis, Requirement Gathering, BRD Creation, POC Execution, Project Management, SOP Development, User Stories, UAT Oversight, Client Coordination.• Industry Expertise: Logistics Solutioning, Logistics Optimization, Track and Trace, Last Mile Delivery

• Worked as a Business Analyst for Isicher Technologies, specializing in delivering Managed Service Provider (MSP) solutions tailored to small business owners.• Offered comprehensive Hardware and Software support services, catering to diverse client needs.• Facilitated on-demand provision of hardware resources and expert consultation for business software installations, including Tally, Busy, Moodle's, Learning Solutions, and more.• Provided responsive incident-based support for hardware, software, and IT infrastructure, ensuring seamless operations for clients.• Managed end-to-end IT solutions, offering comprehensive support that encompassed on-demand customer assistance and IT infrastructure management.• Contributed to business growth through strategic web development initiatives, optimizing online presence and user experience.

• Proficiently managed various aspects including Front Office Management, Reservation System, POS, HRMS, Account Payable and Receivable, and Inventory Management.• Coordinated with Channel Managers and Hardware Vendors to ensure seamless integration with IDS Next V6.0, showcasing a comprehensive understanding of technology ecosystems.Key Responsibilities:• Spearheaded end-to-end project implementation for major hospitality brands, ensuring successful ERP, POS, and HRMS deployment.• Demonstrated expertise in Front Office Management, Reservation Systems, POS, and Inventory Management, contributing to streamlined operations.• Collaborated with Channel Managers and Hardware Vendors, highlighting proficiency in integrating systems for enhanced efficiency.• Facilitated effective Account Payable and Receivable processes, showcasing meticulous financial management.• Industry Expertise: Hospitality ERP Solutions, POS Systems, Inventory Management, HRMS, Billing Systems.