Planification financière pour clientèle privée, conseils en achat immobilier, vente, retraite, rente ou capital, anticipation, placements financiers, gestion de fortune, optimisation fiscale et successorale.Gestion de collaborateurs du service externe (25 pers.) et cadre dans la direction d'agence.Support en prévoyance, placements et immobilierConseil en clientèle privé et entreprise

Gestion du risque Entreprise et Privé.Brevet Fédéral de planificateur financierIntermédiaire en assurance certifié AFA Diplôme conseiller financier IAFAssurances Sociales (LAA, LPP, Perte de gain), Assurances choses (Véhicules, Ménage, Bâtiment, Commerce, Machine...), de personnes et de patrimoine (Responsabilité Civile).Planification financière, placements et retraite.Optimisation fiscale.Hypothèques, amortissements et achats immobiliers.Activité de conseil, gestion et acquisition de portefeuille client.Aide à l'expatriation en Suisse.

Customer Services Switzerland and Management EMEAOutsourced customer Services of digital products to support Manufacturers, ODM, OEM, Retailers and operators.- Forward and Reverse Logistic management. - Repairs, Configuration, Software, Hardware upgrade and all technical support. - Pan European After Market Management:o Supply chain management. o Set up of global strategy and After Market processes.o Service centers selection, audit and training.o Contract management with service centers, retailers and operators.o Spare parts and stock forecast.o Invoices validation and performances analyze.- IT set up to track and trace activities, Key Performance Indicators (KPI) management.

Reverse logistic Management in Europe. - Contracts with Operators and Service Centers, training, spare parts orders with manufacturer (China). - Billing control, KPI analyze and audit of Service Centers. - Introduction of new models and end of life forecast.- Forward logistic, configuration, packaging and test before market launch.- Europe, mainly Switzerland, Germany and Austria- World, US, Taiwan and China

General and Sales manager. (25 pers.)- Strategic plans, board and customer presentations, Worldwide International meetings.- Customer offers, Profit & Loss, Sales forecast, negotiation with suppliers.- Forward planning, equipments, spare parts, building, human resources, Finance. - Human resources management, interview and recruitment.- Finance, budget, Cash and business forecast.- Annual turnover from 200 k chf to 2 mio CHF in 18 month with net profit of 17 %

Management of all operations on the site, set-top boxes, mobile phones and flat screen TV's repair and services.- Management of Production (30 pers., 5 Team leaders) and Back Office (8 pers.).- Human resources: negotiation with union, recruitment, dismissal and interview.- Negotiation with all suppliers, temporary agencies and carriers. - Support team management for new activities set up and training.- Productivity and gross margin improvement (from -45% to +28%).- Quality system management, ISO 9001 certifications.- Annual turnover 34 mio CHF with net profit of 10 %

- Management of support teams, Technical support, Call Center, Supply & Storage, Information Technology (5 persons)- Quality & Environment Manager, Quality, Environment & Safety system (Q.E.S.), ISO 9001 and 14001 certifications.- Reorganization of the external communication: Return rate from 8% to 5%.- Call Center reorganization, training and KPI addition: increase from 46% to 98% of answered calls and number of calls decrease by 50%. - Implementation of intuitive IT tools to index documents, update and keep controlled.- Internal and external audits, corrective actions and improvement.- Support teams management to set up new activities and survey performances.

Technical support of repair lines on set top boxes and mobile phones devices. Training technicians and process improvement, repair management.