Security Monitoring: Managing the teams which manages security monitoring tools and systems to detect and respond to cyber threats and incidents in real-time.Incident Response: Develop and oversee incident response plans to react to and mitigate security breaches, coordinating with other teams and external partners as necessary.Vulnerability Management: Identify and address vulnerabilities in the organization's IT infrastructure and software.Security Patching: Ensure that security patches are regularly applied to all systems and software to reduce security risks.Security Policies and Compliance: Develop and enforce cybersecurity policies and ensure compliance with relevant regulations and industry standards.Security Awareness: Promote security awareness and training programs to educate employees on best practices and maintain a security-conscious culture.Security Architecture: Collaborate with IT and cybersecurity teams to design and implement security systems, such as firewalls, intrusion detection systems, and encryption protocols.Recruitment and Training: Build and lead a team of IT and cybersecurity professionals, ensuring they have the necessary skills and knowledge.Task Assignment: Delegate responsibilities and tasks to team members, ensuring efficient and effective operations.Performance Evaluation: Conduct performance evaluations and provide feedback to team members.Resource Allocation: Allocate resources effectively to meet IT and security needs.Technology Evaluation: Stay current with emerging technologies and trends in IT infrastructure and cybersecurity to make informed decisions about tool selection and implementation.Management Reporting: Generate reports and metrics on the performance and security status of IT infrastructure and cybersecurity operations.Communication: Communicate with senior management and stakeholders regarding the status of IT and security operations.

Handles entire Pre and Post sales activity of North India.

KRA* Act as a backbone for automation of the support structure in both TSC and Field Engineering. * Analyse and execution of the training and development areas in the market.* Provide support on the Retail and Enterprise products* Creating training contents for the new enhancements and features for internal team* Act as a contact point for the internal team for any queries and observations submitted by them and analysing the issues properly and resolving it on the defined time.

KRA :* Provide support to Internal and External Customers* Provide Support on different products For Retail as well as corporate.* Provide Support on UTM * Provide Support on Mobile Device Management* Manage onsites if required * Provide training on different Quick Heal Products and basic troubleshooting tips and techniques to dealers or organized event by company.

Working a techincal head for managing Technical Support in Bihar and Jharkhand Region.KRA : * Assigning Onsites to Engineers* Technical Support to Internal and External Customers* Organizing training at different location for K7 Products.* Proper reporting and escalating the major issues to R&D Team.* Increasing and Following Up of Dealers to increase the business.* Organizing Weekly tour for Training to dealers and distributors at different locations in Bihar and Jharkhand.

Working a techincal head for managing all the tech support engineers L1 and L2 for Bihar and Jharkhand Region.KRA : * Assigning Onsites to Engineers* Technical Support to Internal and External Customers* Organizing training at different location for Trustport Products.* Proper reporting and escalating the major issues to R&D Team.