• Serviced customers at One Shell Square, 28 onshore sites and refineries of Norco, Geismar and Motiva Convent• Performed file recovery off bad hard drives as well as migrated files, PSTs and setup loaner for customer• Diagnosed and fixed issues with Bitlocker, all related Microsoft Office applications, client profiles, Windows 7 Professional 32/64, Windows Vista 32/64 and installed image software • Diagnosed and fixed, replaced all hardware to include motherboards, hard drives, CPU, RAM, video chipset, screens, keyboards, NIC cards, wireless on laptops, desktops, servers and printers• Worked with customer to set appointments and DW ticketing system and updated work progression• Performed installation of new system refresh and replacement of systems termed IMAC and CAR• Hewlett-Packard models worked on include Desktops; HP 8200, 8300 Elite (UltraSlim), Elite 8300, EliteDesk 800 G1. Laptops; HP Elitebook 8460p, 8470p,8570w,8710w,8730w,8740w,8760w,8770w, Folio 1040 G1 & G2, Probook 645 G1, ZBook15, 17 and 15 G2. Workstations; HP XW9400, Z600, Z620, Z640, Z800, Z820 and Z840. Printers.

• Instruct approximately 280 University students per semester in Information Literacy concepts andBusiness application use of Microsoft Office within multiple professions• Using SimNet to simulate a Microsoft Office environment with automatic grader with immediate feedback to students• Designed virtual classroom in Moodle 2 for course guidance, University information and feedback to students• Developed instructional videos to compliment the course criteria using Screenr, an online public software• Supported newly developed course design and development for entire program since its inception in 2011

• Based out of Camp Buehring and Ali Al Salem Air Base• Installed, managed, patched, upgraded and troubleshot SPEIRS Army logistical software, assigned base network systems, United States Army proprietary communications equipment and satellite network• Audited inventory databases for anomalies between inventory and fielded equipment to U.S. Army soldier• Enforced IT corporate and federal policy related to security, best practice and ethical use of technology• Trained NCI personnel on operational use of fielding equipment according to current best practice

• Installed/managed SPEIRS and Core United States Army fielding logistical software for MPRI and NCI• Upgraded and troubleshot issues related to Windows XP, SQL server and Hand-Held scanner equipment• Software testing of proprietary data extraction toolkit and forwarded results to programmers for upgrades• Flew to multiple site locations for on-site evaluations by performing standardization checklists and inventories• Audited inventory databases for anomalies between inventory and fielded equipment to U.S. Army soldier• Booked all travel, prepared and submitted expense reports for weekly to bi-weekly trips on planned schedule• Enforced IT corporate and federal policy related to security, best practice and ethical use of technology

• Managed security, safety and mentored site personnel on military and personal compliance• Supervised contract and maintenance personnel responding to site maintenance• Monitored, configured and adjusted Launch Control Center weapons system tolerance• Supervised, mentored and wrote Performance Evaluations for subordinate personnel• Provided work assessment feedback to subordinates for future career growth

• Provided computer network support for over 400 users, workstations and associated peripherals• Verified, built and maintained email as well as network accounts for incoming personnel for the organization• Upgraded and reconfigured production servers to increase performance and storage space• “Stood up” stand-alone network for base readiness Certification & Training testing center for Hazard Materials• Identified future upgrades for 5-year budget requests and purchased computer equipment/peripherals• Verified, tracked upgraded software/hardware for Civil Engineer negotiated contracts for automated systems• Gave weekly standup briefings on current and future organizational upgrade progress