Inga Ryan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Ensuring excellent day to day operational practice and providing effective line management for the Catering and Events Supervisors and their Teams.Enhance the customer experience by managing the operation of Events services in an effective and efficient manner. Ensure that the Catering and Events Teams remain aligned on a daily basis to the Imperial Expectations and competent in safe working practices, in accordance with departmental procedures. Total compliance with College policies… Show more Ensuring excellent day to day operational practice and providing effective line management for the Catering and Events Supervisors and their Teams.Enhance the customer experience by managing the operation of Events services in an effective and efficient manner. Ensure that the Catering and Events Teams remain aligned on a daily basis to the Imperial Expectations and competent in safe working practices, in accordance with departmental procedures. Total compliance with College policies, health and hygiene legislation in all catering operations. Show less

London, United Kingdom

Imperial College London

The role is to manage operational services work of some volume or complexity, provide advice and technical input based on extensive practical learning to staff. Dealing with people is an important ingredient, whether they are staff managed by the jobholder, contractors or customers, and there is often budgetary responsibility or impact.Establish and review work requirements taking account of customer needs, plan own and others’ work for weeks and months ahead, Implementing plans for a… Show more The role is to manage operational services work of some volume or complexity, provide advice and technical input based on extensive practical learning to staff. Dealing with people is an important ingredient, whether they are staff managed by the jobholder, contractors or customers, and there is often budgetary responsibility or impact.Establish and review work requirements taking account of customer needs, plan own and others’ work for weeks and months ahead, Implementing plans for a service area ensuring effective operation. Ensure staff are trained to required standards, monitor staff performance and take action to improve where needed. Review customer satisfaction and, following discussion with more senior managers if appropriate, take steps to improve the service where necessary. Review expenditure against budget, instigating corrective actions as necessary. Ensure health and safety regulations are met Direct management of team of 6 supervisors and staff base of 65. Overlooking 12 catering outlets across South Kensington and Hammersmith campuses. Managing convenience store with direct reports to Head of Catering. Show less

Imperial College,London

Role involved conducting and supervising the service of food and beverages within the College’s catering venues in accordance with pre agreed budgets. To ensure total compliance with College / Department policies, health and hygiene legislation. To assist with the arranging and/or delivering staff training programmes. Accountable for implementing and maintaining high standards and improving the shop KPIs.