Andrea Jackson Email & Phone Number

Houston, Texas, Us

I holistically manage and align learning and development to our HPE Services Business Strategy. I work on simplification and automation of processes to break silos. I am responsible to create and maintain a governance mechanism to manage Forecast, Tracking and efficient Budget planning.I cross collaborate with business stakeholders in multiple geographies, Technical Learning teams and representatives of ongoing projects for best practices and talent development.

Houston, Texas, Us

As a Program Manager, I support the GRS Americas Leadership Team with employee, financial, and strategy-related projects to educate, act and promote growth. I reiterate our customer-centric focus and solution-outcome mindset in our initiatives and communications. I support the planning and brainstorming phases for our yearly Plan of Record (POR).-Engage: I communicate my team’s vision and purpose to all employees, which are vital for our transformation as a Service. The communication plans and strategy are engaging, inclusive, and genuine to bring all North and Latin America hubs as one team. I develop campaigns to communicate the right message with the best method at the most appropriate time.-Empower: I serve as a mentor. Being part of different global projects brings diverse network opportunities and strong cultural awareness.-Evolve: I enjoy learning and improving processes and tools. I am completing my Green Belt Kaizen Certification. Recently, I took a class through the University of Toronto about Communication Strategies for a Virtual Age and attended a seminar at the University of North Georgia about Effectively Engaging your teams through different generations. -Execute: My projects conclude with outstanding results. Being able to work on tasks as the voice of our team members to improve their well-being and daily work is my highest motivator.Achievements:• Created and implemented the GRS Americas Success Learning Platform tool to consolidate customer recognition and share best practices.• Built and lead the GRS Community Makers team plan for Global GRS• Developed the Communications Plan for GRS Americas• Executed all initiatives of the GRS DE&I council and VoW for two consecutive years.

Houston, Texas, Us

As an Operations Support Engineer, I managed stakeholder relationships to develop projects in cooperation with people leaders in the Solutions, Strategy, and Operations tower and Global delivery teams. Achievements:Communication & Team member engagement: • Contributed as a Project Co-Lead for the FY21 GRS Global Inclusion & Diversity Council.• Played an active role during new improvements and strategies as co-leader of the GRS Innovation and Board of Advisors. • Engaged Solutions, Strategy and Operations people leaders to build initiatives for VoW and oversee the completion of defined actions.• Actively participated in the Culture Catalyst Network (CCN) for two different workstreams: Failure: A Prerequisite for Success and Presentation Pointers.• Designed and manage communications, PowerPoint presentations, and monthly team newsletters for GRS Americas.• Created and publish the Seismic Infographic -Datacenter Care Customer Call flow handling process. • Collaboration & Continuous Improvement:• Guided as a subject matter expert to participate cross-functionally within GRS Americas, Global, and Partner organizations to identify and strategize opportunities on existing delivery models and upcoming initiatives. e.g. (Polaris- project for portfolio evolution).• Represented the SSO Tower in projects related to role changes, relocation of resources, and business impact: e.g., Proactive Delivery Redesign Project (PDR)- changes to the ASM and TAM roles and Project Accelerate- Transition of TAMs and CSM’s roles to Costa Rica in partnership with Account Services) and continuous improvement (TAM Efficiency Project).• Supported and develop ideas for the GRS Plan of Record (POR) as part of the following workstreams: Alpharetta differentiation strategy and GRS Innovation and Board of Advisors.• Provided training support to communicate new urgent processes. e.g. (COVID-19 Adherence roll-out).

Houston, Texas, Us

As a Technical Account Manager, I was the customer’s advocate to proactively manage their accounts to maximize success and minimize reactive issues. Achievements:• Prevented problems using technical aptitude. Partner with appropriate resources to ensure the issue’s resolution, as needed. Identified trends to prevent risk factors by developing a deep knowledge of the customer’s IT environment.• Mentored the Proactive Care Pooled TAM team and trained new team members.• Created Proactive Care internal training and PowerPoint presentations to be shared with customers. • Guided HPE Service Credits and requested customer manual collections.

Dettingen/Erms, Baden-Württemberg, De

As a Regional SD -SAP and Business Process Consultant, I was the point of connection between operations and processes with SAP. I really enjoyed looking for opportunities to make employees day to day activities better.My achievements on this role:• Provided solutions (post troubleshooting and analysis) to stabilize plants under critical operations per directive of global headquarters.• Served as business analyst on supply chain processes and integrate solutions as well as upgrades in SAP.• Evaluated SAP analysis tools with external consultants, to provide feedback for purchasing decisions along with Global Corporate Logistics approval.• Executed project management tasks as developments are required on the SAP-SD module to improve plant processes or fulfill customer’s demands.• Participated on SAP (SD module) rollouts and trainings at Elringklinger facilities worldwide.• Configured, Tested and documented upgrades in the SAP-system• Implemented an SAP process to improve General Motors price data entry to minimize labor, time and assure invoice accuracy.• Standardized shipping documents for all plants on the NAFTA region. Participated on decision making for the new design and testing of the corporate forms to be implemented globally.• Rolled out JIT-Process for BMW -Spartanburg and implemented software upgrade and trained responsible team.• Developed global standard transit time/routes on SAP for all Elringklinger plants working along with Corporate Unit Logistics to eliminate backlogs of finished goods moving from production to Shipping areas.

Dettingen/Erms, Baden-Württemberg, De

As a Logistics Coordinator, I was responsible to make sure all parts were reaching our OEM customers as scheduled. Automotive companies use JIT(Just in time) hence logistics’ preciseness and detailed management was key to avoid any delays. My achievements for this role included:• Maintained a supplier scorecard between 95%-100% for OEM (Tier I and Tier II) customers. Ford, FCA/Chrysler, BMW, Benteler, Mercedes Benz, Cummins, Detroit Diesel Corp., Navistar, MSW, TRW, Ternes, Caterpillar, John Deere, Robert Bosch, UD Trucks, Mack Trucks and Volvo.• 100% Customer Satisfaction record with assigned customer portfolio.• Managed and maintained the Q1 certification for Ford Automotive.• Minimized any possibility for expedites by open communication with customers and proactive teamwork with production and shipping departments.• Created work procedures and training manuals for OEM customers and 3rd party websites.• Collaborated with the SAP team to create a process for expendable container reimbursement with FCA/Chrysler. Tested and implemented the solution to finally achieve a yearly reduction of $13,000 USD on expendable materials.

Lawrenceville, Ga, Us

As a Material Planner/Buyer, I was responsible to make sure we had all raw materials on time to start production. It required not only planning but also price and logistics analysis.Some accomplishments include:• Ensured timely delivery of raw materials to the plant to meet production schedule for Elizabeth Arden and Aerosol Customers (Johnson & Johnson, Henkel, Unilever, KAO, John Paul Mitchell, and Aveda). • Analyzed open order reports to create solutions for late shipments.• Achieved company inventory goals by combining purchase order quantities for best price• Resolved all purchase order price variances in a timely basis. • Assisted in developing new suppliers for plant-controlled items through cooperation with Product Development and Sales.

Atlanta, Georgia, Us

As an International Student Advisor, I was responsible for all foreign students that were involved on ESL and other technical programs.Some of my achievements with this role were:• Standardized management protocols for F-1 International student's population (100 students between Occupational and ESL programs).• Created an International Student Guide which gives a variety of information ranging from visa regulations to navigating through American life. • Published and maintained international students marketing and admission materials. Worked cooperatively with the media director. • Improved 50% of graduation rates for F-1 International students.• Increased the monthly re-entry student's rate from 20% to 43%. Exceeded 2011 sales goal of re-entry students (44 more students over the budget) and received president’s award.• Expanded company monthly re-entry list. Created a new database as marketing efforts to provide new prospects.• Improved 60% of student retention rate by close interaction with academics, financial and register departments.

As a Production Manager I had the opportunity to work on many areas for the company. This multi-faceted role included production management, quality and standardization of processes. My achievement includes:• Improved productivity 85 % by implementing preventive maintenance, schedules and templates. • Eliminated areas of work duplication with the creation of job description manuals, development of new employee training and use of Standard Work form templates for all departments. • Controlled inventories of outsourced materials by implementing FIFO system and data control records.• Created Quality Management manuals and brought new clients to the company, by improving quality management procedures.• Managed a staff of 10 team members.• Secured a reduction in payroll expenses through effective planning of production.• Supervised creation of company web page to expand company marketing efforts.

Bachelor Of Engineering (B.E.), Industrial Engineering

Associate'S Degree, Accounting And Computer Science