Otago Polytechnic's micro-credential platform, EduBits is a new service that offers online assessment for a range of career relevant skills. We take into account the rapidly changing nature of the workplace, busy lives of learners, and the need to align learning and credentialing with real world scenarios. This role ensures EduBit customers receive excellent service, internal and external relationship management is maximised and business processes are continually improved and updated. This role… Show more Otago Polytechnic's micro-credential platform, EduBits is a new service that offers online assessment for a range of career relevant skills. We take into account the rapidly changing nature of the workplace, busy lives of learners, and the need to align learning and credentialing with real world scenarios. This role ensures EduBit customers receive excellent service, internal and external relationship management is maximised and business processes are continually improved and updated. This role also combines strategy with technology to ensure optimal performance of EduBits website functionality. Show less

The Design for Service Excellence (D4SE) project looked at all services and the technology that underpins these to ensure that the right services are being offered and delivered ensuring excellent customer service.As the Project Administrator, I was responsible for overseeing all operational administration functions within the D4SE project. I worked in partnership with key stakeholders within D4SE and across Otago Polytechnic to deliver excellent administration support and clear… Show more The Design for Service Excellence (D4SE) project looked at all services and the technology that underpins these to ensure that the right services are being offered and delivered ensuring excellent customer service.As the Project Administrator, I was responsible for overseeing all operational administration functions within the D4SE project. I worked in partnership with key stakeholders within D4SE and across Otago Polytechnic to deliver excellent administration support and clear communication. I provided support for the development and maintenance of new systems and processes to assist with the project achieving its objectives as well as coordinating small to medium sized projects in line with Otago Polytechnic's project management framework. Show less

- Provided high level of professional assistance to the Director of Research and Enterprise (R&E).- Managed central operations of the R&E office including HR, financial, conference, travel and accommodation booking for both director and staff.- Maintained operational finances within department and prepared annual budget.- Diary and email management for the Director.- Responsible for HR recruitment processes.- Liased with staff within the Research Division and the wider… Show more - Provided high level of professional assistance to the Director of Research and Enterprise (R&E).- Managed central operations of the R&E office including HR, financial, conference, travel and accommodation booking for both director and staff.- Maintained operational finances within department and prepared annual budget.- Diary and email management for the Director.- Responsible for HR recruitment processes.- Liased with staff within the Research Division and the wider University to maintain effective lines of communication between staff and the Directors. - Acted as first point of contact for enquiries and received visitors to the Research and Enterprise office. Show less

- Maintained and delivered strong customer service attitude to clients from a wide range of backgrounds.-Complied with guidelines of the New Zealand Code of Practice for the Pastoral Care of International Students and developed appropriate policy and practice within this framework to respond to students changing needs.- Ensured that concerns and safety of students were dealt with appropriately and in a sensitive and timely manner. -Developed and maintained excellent relationships… Show more - Maintained and delivered strong customer service attitude to clients from a wide range of backgrounds.-Complied with guidelines of the New Zealand Code of Practice for the Pastoral Care of International Students and developed appropriate policy and practice within this framework to respond to students changing needs.- Ensured that concerns and safety of students were dealt with appropriately and in a sensitive and timely manner. -Developed and maintained excellent relationships with staff and community contacts which provided services to meet client welfare needs. Show less

- Enhanced staff understanding of cultural differences and student needs by training sessions. -Created a number of publications for both students and staff on cultural differences and intercultural communication. -Trained and supervised new staff . -Undertook research of students pass rates in order to improve future outcomes. -Addressed and when necessary referred problems of students to appropriate University and community services in a timely manner.